Patient Access Director

Huron is partnering with Baystate Health to deliver a comprehensive Revenue Cycle Managed Services model aimed at driving operational excellence, improving patient experience, and enhancing financial performance. As part of this long‑term collaboration, we are seeking an experienced Patient Access Director to lead onsite operations at Baystate Health in Springfield, MA.

This onsite leader will oversee end‑to‑end Patient Access functions—including scheduling, registration, insurance verification, authorizations, financial counseling, and point‑of‑service collections—ensuring high‑quality performance across all access points. The Director will serve as a critical connection between Baystate leadership and Huron’s Managed Services organization, driving workflow optimization, standardization, staffing strategies, quality outcomes, and continuous improvement initiatives.

The ideal candidate brings deep expertise in Patient Access operations, strong leadership capabilities, and a demonstrated ability to operate in complex health system environments. This role requires a hands‑on, visible leader who thrives in a collaborative, fast‑paced, performance‑driven setting and is committed to elevating the patient and provider experience.

• Guides and directs subordinate supervisors/managers on patient access team
• Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients
• Oversees preparation of the budget for areas of responsibility and participates in the preparation of the annual Health and Hospital System budget
• Prepares annual statement of goals and objectives in collaboration with subordinates
• Ensures compliance with all Federal, State, local government, and private industry mandates
• Ensures staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• Analyzes and identifies patient access service needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate
• Identifies issues, risks, barriers and opportunities for improvement related to patient access area
• Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitor performance against Key Performance Indicators
• Develops professional and technical skill set in subordinate staff, and develop ongoing training and education materials for staff and patient education
• Supervises, trains, develops and motivates subordinate staff
• Performs related duties as required

• Effective and efficient organization and planning skills with the proven ability to manage complex multi‑workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members
• Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
• Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalated risks, and influence key stakeholders inclusive of client and internal senior leadership
• Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives
• Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

• Current U.S. work authorization required
• Be local to, or willing to relocate to the greater Springfield, MA area
• Bachelor's degree required
• Proficient in Microsoft office (Word, PowerPoint, Excel)
• Direct Supervisory Experience required
• Patient Access experience required, 2‑3 years in a leadership capacity required
• 6‑8+ years of healthcare operations experience

The estimated salary range for this job is $115,000 - $145,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the…