Social Services Program Administration Manager Hybrid MP

Introduction

The State of Connecticut, Department of Social Services (DSS), has an anticipated vacancy for a Social Services Program Administration Manager located in Hartford, CT.

• Full‑time, 40 hours per week
• First (1st) shift
• Flexible hybrid work schedule – in‑person and telework
• Monday – Friday
• Hartford, CT

This senior leadership position is responsible for overseeing the State’s major health services contracts. The role provides strategic, operational, and regulatory oversight across behavioral health, dental services, medical administrative services, and non‑emergency medical transportation for over one million Medicaid and Children’s Health Insurance Program (CHIP) members.

• Behavioral Health: Lead oversight of the Carelon Behavioral Health contract and the broader portfolio of behavioral health programs, including Certified Community Behavioral Health Clinics (CBHC), Substance Use Disorder (SUD) services, justice‑involved populations, early childhood behavioral health (e.g., Zero to Three), and the SUD 1115 Waiver. Ensure system integration, network adequacy, quality improvement, value‑based payment models, CMS compliance, and extensive stakeholder engagement.
• Dental Services: Provide strategic oversight of the State’s dental program, including vendor management, policy development, quality and performance improvement, provider and member support, health equity initiatives, and cross‑agency coordination.
• Medical ASO: Oversee administrative operations for Medicaid and CHIP, including member and provider services, data analytics, quality management, program integrity, and regulatory compliance, while driving system‑wide performance and innovation.
• Non‑Emergency Medical Transportation: Ensure effective management of the NEMT broker, focusing on access, reliability, quality, regulatory compliance, legislative relations, and continuous improvement for diverse and high‑need populations.

DSS delivers and funds a wide range of programs and services as Connecticut’s multi‑faceted health and human services agency. DSS serves about 1 million residents across the state through 12 field offices, central administration, and online and phone access options.

• Professional growth and paid professional development opportunities.
• Healthy work‑life balance for all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, which may qualify you for student loan forgiveness after 10 years of service.
• Opportunities to engage in a rewarding career, support public sector success, and collaborate within a team environment.

• Considerable knowledge of management principles and practices; relevant state and federal laws, statutes, and regulations; social services programs; early childhood programs; programs for older adults and persons with intellectual or behavioral health needs; and agency policies and procedures.
• Knowledge of community organizations and social services agencies.
• Considerable interpersonal, oral, and written communication skills.
• Ability to interpret complex written material, including legal narratives, and assess their impact on programmatic goals.

Nine (9) years of professional experience in the delivery of social services programs and/or policies.

At least one (1) year of the general experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program.

• College training may be substituted for the general experience on the basis of fifteen (15) semester hours equaling one‑half (½) year of experience, up to a maximum of four (4) years for a bachelor’s degree.
• A master’s degree in social work, public administration, accounting, early childhood education, or a closely related field may be substituted for one (1) additional year of general experience.

• Master’s degree in Public Health, Health Administration, Public Policy, Social Work, Business Administration, or a related field required.
• Experience…