Health Advisor

Overview

Sun Life U.S. is one of the largest providers of employee and government benefits, offering a portfolio of benefits and services including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Job Description:

At Sun Life, we look for optimistic people who want to make life brighter for our clients. We value diverse cultures, perspectives, and identities, and encourage you to bring your full and authentic self to work. You will be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity: The Health Advisor role is responsible for providing high-touch customer service to Pinnacle Care Members, building strong relationships while helping them navigate the healthcare system to receive the best and most expeditious care. This is a full-time Monday–Friday position with an on-call rotation generally every 4 weeks. Health Advisors may accompany members to appointments within NYC.

Pinnacle Care is a health advisory service that connects individuals and organizations to advanced healthcare and facilitates access to top specialists for a streamlined and personalized experience, including Comprehensive Health Advisory Memberships for individuals/families and Group Benefits for employers/organizations.

We are seeking candidates that live within NYC, New Jersey, Long Island, or CT.

• Guide Every Step of Care:
  Be the trusted coordinator for all aspects of your member's healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed.
• Provide Expert Insights:
  Work with Medical Directors and Researchers to offer up-to-date information on treatments, clinical trials, and expert physicians. Members rely on your unbiased support to make informed decisions.
• Deliver Caring, High-Touch Service:
  Be a dependable and compassionate support for your member and their family, providing efficient, reliable guidance and comfort throughout the healthcare journey.
• Build Strong Medical Partnerships:
  Develop and nurture relationships with physicians and hospital staff to ensure the best possible care for your members.

• Ability to work with a diverse range of people
• Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse or other health-related field
• Background in medical social work, nursing or case management
• Clinical medicine, direct patient care or case management experience
• Hospital setting experience preferred
• Self-starter, ability to work independently and as part of a team
• Excellent communication skills and sense of urgency
• Service-oriented and collaborative mindset
• Ability to navigate and adapt to a changing, fast-paced work environment
• Proficiency with MS Office
• Excellent time management, multi-tasking, decisiveness, bias toward action and proactive approach to member needs

Salary Range: $72,500-$108,800

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sun Life Financial is a leading provider of group insurance benefits in the U.S. We offer comprehensive benefits and a flexible work environment. For details about benefits and recognition within our communities, visit our website or contact us as appropriate.

Job Category:
Health Advisor

Posting End Date: 03/04/2026