Customer Service Representative - Lab

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* Employment Type:

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* Full time

** Shift:*
* Day Shift

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* Description:

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* Saint Francis Hospital & Medical Center, Hartford, CT - 40 hours - Day Shift

We're Hiring a Customer Service Representative!  ATTACH RESUME

Ready to thrive in a dynamic, high-energy environment? Join our Lab Administration and bring your exceptional talents to a team that makes a real impact-every single day.

If you are organized, and love being part of a fast paced, supportive team... we want to meet you!

You would be responsible for answering phones; schedule test requests and/or provide test results; fax reports to clients; organize courier service to meet client needs; document problems and complaints; initiate corrective action where qualified. Refer unsolved problems to appropriate supervisor.  Assist in accessioning/registration.  Monitor hard copy reports.

** What You Will Do** :

+ Ensures delivery of Laboratory reports to the appropriate facility by established methods.

+ Files patient orders and/or reports according to established filing system and upon direction, routes files to patient floors or permanent storage locations.

+ Contributes to continuous process improvement of laboratory services using problem-solving skills and a knowledge of services.

+ Communicates client concerns to management using the Process Improvement Record (PIR) to assist with trending issues.

+ Demonstrates problem solving, conflict resolution, and positive communication through teamwork.

+ Assists administrative or Technical Staff with additional reports or projects, as needed.

** Work Hours/Shift:*
* - 40 hours, days

** Requirements** :

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* Education:

** High School Diploma or equivalent.  Associate degree in health-related field, preferred.

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* Experience:

** One to three years of experience in data entry/medical office experience.

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* Skills:

** Good grammar, spelling skills, strong interpersonal, communication, and organizational skills required.  Demonstrates proficiency in the use of computer systems and computer devices (personal computers, terminals, and printers).  Knowledge of medical terminology and medical insurances preferred.  Demonstrates functional experience with Windows applications. Ability to work in a fast-paced environment.

** Top Reasons to Work at Trinity Health of New England:*
* - Become a valued member of an excellent, dedicated health care team

- Engaged Leadership

- Competitive Benefits Package

** Ministry/Facility Information:*
* Saint Francis Hospital has been an anchor institution in Connecticut since 1897. Saint Francis, a member of Trinity Health Of New England and Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation. Saint Francis Hospital, a Level 1 Trauma Center, is a 617 bed hospital and a major teaching hospital. Other Saint Francis entities include the Comprehensive Women's Health Center, the Connecticut Joint Replacement Institute, and the Smilow Cancer Hospital.

** Our Commitment*
* Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran