Patient Service Representative - Transplant Administration

Location Detail: 80 Seymour Street (10008)

Shift Detail: Monday - Friday 8-4:30p

Work where every moment matters
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Hartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center. It is on the cutting edge of technology and medical care and is home to the Center for Education, Simulation and Innovation (CESI), one of the most‑advanced medical simulation training centers in the world. Housing the Northeast’s largest robotic surgery center, it is committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organization.

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. The role involves patient scheduling, pre‑registration, registration, insurance verification, insurance authorization, and ensuring patients have been cleared. Additionally, the representative performs a variety of secretarial, billing and clerical duties, including utilizing the electronic medical record (EMR) to schedule follow‑up and specialty appointments, process patient charges, coordinate referrals, prepare paperwork, collect pertinent patient information, answer phones, and perform other related duties as assigned.

The position also provides administrative support to office staff and requires an understanding of transplant procedures and patient history requirements.

• Greets and registers arriving patients, completes registration forms, and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
• Provides information to new patients prior to visit in accordance with department policies, and enters/updates patient demographics.
• Collects co‑payments and office charges as needed and explains office payment billing policies to patients.
• Schedules new patient appointments, follow‑up appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).

• High school diploma or equivalent required; associate’s or bachelor’s degree in a clinical or business field preferred.
• 1–2 years in a medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
• Bilingual (highly preferred).

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.