Customer Solutions Specialist

Company Description

About Abb Vie

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie onLinked

In,Facebook,Instagram,Xand You Tube .

This role is field-based, and candidates should live within a reasonable distance of the primary city. Talent will be hired at a
level
commensurate with experience.

Candidates may live in the following cities:

• Hartford, CT
• Springfield, MA
• Concord, NH

The Customer Solutions Specialist(CSS) isa key memberof the Access and Reimbursement team within Abb Vie Patient Services.

TheCSScalls on HCP offices in their assignedterritorytorepresentand serve as a subject matter expert on Abb Vie’sin-office portals and access related solutions.

The CSS also partners closely with other

AbbVie field stakeholders to offer the right solutions tooffices that create the best possible patientprescriptionexperience possible.

Specific Responsibilities:

• Understand HCP officeprocessand offer electronic solutions (i.e. portals) that will improve the patient
  
  Rx experience.

• Thoroughly understand and represent
  
  AbbVie’sHCP facing portals and other electronic solutions serving as a subject matter expert.

• Partner with Abb Vie field teamsto implement and offer solutions to HCPs in assigned territory.
  
  Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience todetermineif an Abb Viedigitalsolution may behelpful for the patient.

• DeveloprelationshipwithHCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.

• Communicate with Abb Vie field teamsin a compliant manner.

• Strong understanding of drug acquisition and dispensing in theimmunologyspecialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)

• Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.

• Excellent territory and account management skills.
  
  Prior health caresales experience, or experience working in a health care environment preferred.

• Valid driver’s license and ability to qualify for andmaintainfleet vehicle.

• Demonstrated ability to partner cross-functionally,leveraging aligned interest sin order todrive results.

• 2 or moreyears experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.

• Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.

• Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.

• Demonstrated ability to map and understand internal processes.
  
  Can use information gathered to think strategically and to handle complexHCP settings.

• Strong communication and interpersonal skills

• Demonstrated ability to influence others, including internal peers, through knowledge.

• Strong computer aptituderequiredincluding understanding of Windows and internet browsers.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at…