Field Service Technician ; Hartford, CT

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety.

B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the

B. Braun Group of Companies in the U.S., which includes

B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the

B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy,

B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about

B. Braun Medical, visit

Position Summary:

The ideal candiate must reside in Central Conneticut. The Field Service Technician I repairs, sharpens, and maintains surgical instruments at customer sites. Working alongside senior technicians, this role helps ensure instruments are functioning properly while providing excellent customer service and support.

• Repair and maintain surgical instruments with guidance from senior technicians.
• Perform on-site inspections, testing, maintenance, and repairs.
• Troubleshoot instrument issues and determine appropriate solutions.
• Complete repairs accurately and on time.
• Build strong relationships with customers and provide excellent service.
• Work with Sales teams to support business growth in the territory.
• Understand customer needs and provide recommendations when appropriate.
• Complete daily work orders and service documentation.
• Maintain customer reports and records.
• Collaborate with service, technical, and sales teams.
• Keep work areas and equipment clean and organized.
• Follow all ISO, FDA, quality, and safety requirements.
• Support the Company's Vision, Mission, and Values.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Experience repairing, machining, or handling delicate metal instruments.
• Strong communication and customer service skills.
• Basic computer skills.
• Ability to work independently and travel to customer locations.
• Flexibility to work overtime or adjusted schedules when needed.

• Technical, vocational, or associate degree.
• Experience in medical devices, healthcare, sterile processing, manufacturing, or mechanical repair.
• Familiarity with surgical instrumentation and Sterile Processing Department (SPD) operations, including instrument handling, inspection, and care.

• Mechanical aptitude and attention to detail.
• Strong problem-solving and troubleshooting abilities.
• Ability to read and follow technical instructions and procedures.
• Basic math skills and ability to maintain accurate records.
• Ability to communicate effectively with customers, coworkers, and management.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

• The employee must occasionally lift and/or move up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of…