Senior Experiential Director, Payment Services

• Lead all aspects of event and hospitality programming from initial brainstorm through execution, including on-site and virtual delivery, and wrap-up
• Oversee complex programs and program management across work streams
• Serve as day-to-day client liaison across multiple programs
• Develop experiential and hospitality event strategic plans grounded in the guest journey
• Manage multiple large-scale custom experiences and smaller-scale events simultaneously
• Oversee event materials, including digital programs, invitations, and premiums
• Build relationships with internal and external partners, vendors, properties, hospitality partners, and venues
• Lead program budgets, monitor financials, and ensure accurate and efficient budget management
• Guide junior team members and support consistent delivery of call recaps, deadlines, communications, and workstream management

• Passion and expertise in experiential program management and hospitality-driven experiences
• 9+ years of event, brand marketing, experiential, and/or hospitality experience
• Previous experience in an event management setting, with direct ownership or lead responsibilities over complex programs
• Deep hospitality background and expertise in the guest journey
• Ability to design and execute elevated hospitality programs and elements
• Excellent project management skills
• Ability to manage multiple programs simultaneously and proactively manage deadlines, communications, and work streams
• Proven success building strong client relationships
• Budget management and/or reconciliation experience
• Ability to monitor financials and manage budgets accurately and efficiently
• Desire to supervise, manage, and mentor junior employees
• Superb written and verbal communication skills
• Computer proficiency, including MS Word, Excel, and Power Point
• Flexibility and willingness to travel domestically and work weekends or holidays as needed
• Anticipated travel level:
  Moderate (30–45%)

Demonstrates expertise in experiential program management and hospitality-driven experiences, with a strong focus on client relationship building, budget management, and effective project execution across multiple programs.

• Event Management
• Experiential Program Management
• Budget Management
• Project Management
• Client Relationship Building

• Event Programming
• Hospitality Experience
• Program Management
• Financial Monitoring
• Guest Journey Design

• Superb Communication Skills
• Mentoring
• Flexibility
• Relationship Building

• Hospitality
• Event Marketing
• Brand Marketing
• Custom Experiences
• On-Site Delivery

• MS Word
• MS Excel
• MS Power Point