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Front Desk Agent
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-09-12
Listing for:
Delamar Hotel Group
Full Time
position Listed on 2026-09-12
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Job Description & How to Apply Below
Overview
Level
Entry
Position Type
Full Time
Job Shift
Any
Category
Hospitality - Hotel
DescriptionRESPONSIBILITES:
- 1. Welcome guests on their arrival to the hotel, wish them well on their departure
- 2. Ensure guest satisfaction is delivered on a consistent basis
- 3. Process guest check in and guest check out according to established Standards & Procedures
- 4. Ensure guest requests are properly followed up
- 5. Adhere to established hotel credit and cashiering policies
- 6. Responsible for the cash bank issued
- 7. Report to management guest comments via Front Office logbook
- 8. Be able to complete any incoming Reservation or inquiry
- 9. Maintain constant communication through logbook
- 10. Be familiar with Restaurant, Room Service and Bar hours and menus
- 11. Handle all guest complaints according to established procedures
- 12. Balance all cashiering work at the end of the shift. Reporting any shortage or overage immediately to the attention of the Guest Service
- Shift Leader - 13. Be familiar with all room types and rate structure of DELAMAR
- 14. Review daily, the function sheets and Front Office memos to keep abreast of hotel information
Must have previous hotel/hospitality experience
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