AI​/ML Tech Lead - Google CCAI

Overview

Job Title: AI/ML Tech Lead - Google CCAI

Work Location: Minneapolis, MN / Hartford, CT

Duration: Long Term

Job Description – Google CCAI / Contact Center AI Tech Lead

• Design and develop AI applications and infrastructure for the Contact Center platform.
• Collaborate with Cloud and Machine Learning engineers, as well as the development team, to ensure seamless integration of AI technologies.
• Stay current with the latest AI trends and technologies, especially Google GCP or Azure AI for Contact Center.
• Create and maintain AI models and algorithms.
• Conduct AI research to improve existing systems and develop new technologies.
• Identify opportunities for AI solutions within the organization and propose strategic plans.
• Train team members and stakeholders on AI and its applications.
• Ensure compliance with data privacy regulations in AI applications.
• Monitor the performance of AI systems and make necessary adjustments.

• Google CCAI (Google Contact Center AI)
• Strong Contact Center domain experience

• The ideal candidate will have a strong background in data science and a proven track record in the industry.
• This role requires a highly skilled professional with a deep understanding of AI technologies and the ability to collaborate effectively with a diverse team.