Delivery Lead

This role leads one or several Agile teams to deliver high quality products and services. It blends technical program management with delivery leadership—coaching teams, orchestrating dependencies, and ensuring all work aligns to organizational objectives and is executed against clear definitions of done. As an AIFirst leader
, the role visibly models responsible AI adoption and helps teams embed approved AI tools into everyday workflows to improve efficiency and strengthen decision making.

• Ensure all work across the product/journey (O&M, Capital, Tech Enablement) is captured, integrated, and aligned to organizational objectives.
• Define, document, and manage the Definition of Done (DoD) to uphold consistent delivery standards.
• Lead forecasting and capacity/demand discussions with engineering partners to support predictable and sustainable delivery.
• Facilitate the decomposition of (the what/why) into Product Backlog Items sprintready work (the how) with engineering and architecture partners.
• Identify and manage technical dependencies; contribute to integration strategy and technical roadmaps.
• Develop and maintain teamlevel release roadmaps that provide visibility into customer value delivery.
• Drive prioritization to maintain a single, unified backlog across stakeholders.
• Remove process impediments and protect teams from external disruptions that impact flow.
• Maintain and communicate delivery metrics (flow, quality, predictability) and foster a culture of continuous improvement.
• Model AI usage in day to day work; coach teams to use approved AI tools to augment decision making, improve efficiency, and expand capacity.
• Create space for responsible AI experimentation within enterprise governance; reinforce compliant, ethical, and policyaligned AI usage.
• Encourage participation in AI skill building (e.g., AI Literacy, AI Dojo, leadership enablement) and help teams meaningfully apply new learning to their work.
• Enable the team to continuously improve how they work by creatively applying AI tools to reimagine workflows, elevate quality, and modernize their approach to problem solving.

• Bachelor’s degree in a related field (or equivalent experience).
• Demonstrated AI User mindset
  : consistently embeds approved AI tools into daily workflows and effectively coaches teams on responsible, productive adoption of AI.
• 10+ years in software engineering or technology delivery (healthcare preferred).
• 5+ years leading delivery teams in a fastpaced or matrixed environment.
• Working knowledge of Agile and modern delivery practices (Scrum, Kanban, SAFe) with the ability to apply them pragmatically.
• Strong grounding in SDLC
  , teamlevel planning, backlog clarity, and release coordination.
• Demonstrated ability to manage teamlevel dependencies, risks, capacity planning, and delivery metrics to ensure predictable outcomes.
• Excellent communication, facilitation, coaching, and stakeholder management skills.

• Healthcare or regulated industry experience.