Manager of Edge Network; Information Technology Manager

Manager of Edge Network (Information Technology Manager
2)

Department:
Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS)

Location:

Hartford, CT

Salary: $115,466 - $157,448 per year (minimum salary range for new hires)

Job Type: Full‑Time, 40 Hours/Week

Shift: First Shift, Monday through Friday

Schedule:

Hybrid, with location at 55 Farmington Avenue, Hartford, CT

Are you an innovative leader who can tackle sophisticated problems in collaborative ways?

Do you drive positive outcomes, while encouraging inclusion among diverse, technical teams?

Like us, is service at the core of everything you do?

The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is thrilled to announce our search for a dynamic and collaborative professional who will serve as the hands‑on, technical Manager of Edge Network. Reporting directly to the Director of Infrastructure Services, you will have responsibility for the Edge Network, Center of Excellence team, under the BITS Infrastructure Services group.

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

• Full Time, 40 Hours/week
• First Shift
• Monday through Friday
• Hybrid
• Location:
  
  55 Farmington Avenue, Hartford, CT

In your role you will work to inventory the deployed technology platforms and validate areas of ownership and responsibility. This could lead to decisions to transition work to other areas and similar decisions around work performed by other areas that would transition to the Edge Network team.

• Managing and performing (as needed) all design, installation, operation, and maintenance activities for the State’s enterprise LAN and Wi‑Fi infrastructure across hundreds of campus and branch locations, including but not limited to: switch and wireless architecture design; deployment and configuration of Cisco network switches, wireless access points, controllers, and related systems;
  Network Access Control (NAC) design and enforcement (e.g., Cisco ISE); segmentation, secure access, authentication, and policy management; lifecycle management; and monitoring and incident response coordination.
• Maintaining on‑call coverage in a 24/7 network operations environment, and ensuring timely response to network outages, security events, capacity issues, and critical service‑impacting incidents.
• Coordinating and overseeing dispatch activities for network support, both scheduled and unscheduled, including prioritization of onsite response, technical triage, and collaboration with field support and partner teams in a 24/7 coverage environment.
• Overseeing the inventory and lifecycle of Edge Network infrastructure and capabilities, including network hardware, wireless systems, licenses, and NAC components; planning and road‑mapping upgrades, consolidation, and optimization to reduce duplication and improve service reliability and performance.
• Overseeing collaboration with customers, subject matter experts, IT security, support staff, and other stakeholders to gather requirements; evaluate solution options; design and validate network architectures; and coordinate or produce presentations of findings, recommendations, and implementation strategies.
• Ensuring network designs and operations comply with IT security, privacy, and regulatory requirements, including enforcement of segmentation policies, wireless security standards, device authentication, and secure configuration baselines.
• Managing and overseeing subordinate staff, including performance management, mentoring, and growth planning; work prioritization and planning; scheduling; task assignment; approvals of time cards and time off; and ensuring coverage for critical operational needs.
• Overseeing, maintaining, tracking, and reporting on network services, service levels, and service level commitments, including network performance metrics, service availability, capacity utilization, and incident trends.
• Coordinating vendor, contract, and support engagements,…