AWS Amazon Connect Sales Architect

Overview

We Are:
Accenture is looking for passionate AWS cloud developers and AWS solutions architects to join our AWS Practice. You will help drive innovation, build differentiated solutions, and define new customer experiences for our customers and their customers. You’ll work with smart people across our industry, specialist organizations, and technology groups to help our customers get the most out of AWS in their cloud journey.

The AWS Practice within Accenture is home to our deepest AWS experts and supports Accenture’s more than 1,500 certified AWS architects. The group is responsible for Accenture’s most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG). Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment.

At Accenture, you can lead the world’s largest enterprises on the path to native cloud transformation and serverless, on the leading edge of cloud.

Join Accenture and help transform leading organizations and communities around the world. The scale of our capabilities and client engagements provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Learn more about our AABG and AWS at Accenture here: approximately

A seasoned technology leader with deep expertise in Amazon Connect and the AWS ecosystem, responsible for driving contact center modernization initiatives with a proven ability to lead cross-functional teams, deliver enterprise-grade solutions, and enhance customer experience through scalable, secure, and intelligent cloud contact center platforms. You are ready to lead the end-to-end delivery of Amazon Connect-based contact center solutions and oversee design, architecture, and implementation across AWS services such as Lambda, Lex, S3, and Contact Lens.

Ready to lead the design, development, and delivery of scalable Amazon Connect-based contact center solutions. Oversee technical execution, mentor development teams, and ensure alignment with business goals. Collaborate with cross-functional stakeholders to drive innovation, maintain compliance, and optimize customer experience through AWS services such as Lambda, Lex, and Contact Lens.

• Team Leadership:
  Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives, leveraging platform-led solutions across enterprise environments.
• Business Development:
  Lead and manage proposal responses to client RFPs and RFIs across multiple market units, ensuring a robust and continuous pipeline of strategic opportunities and transformation projects.
• Market Engagement:
  Collaborate with market unit leaders to identify emerging client demands, define talent requirements, and align capability development with business needs in terms of skill, scale, and specialization.
• Talent & Practice Growth:
  Build and expand the practice by actively participating in talent acquisition, while also nurturing, mentoring, and upskilling current team members to meet evolving technology and client demands.
• Project Delivery Excellence:
  Lead delivery of complex contact center transformation programs by engaging with clients and internal teams for solution design, requirement analysis, design workshops, backlog grooming, and delivering regular demos to stakeholders.

Travel may be required for role. Travel varies from 0-100% depending on client requirements.

• Minimum of 10 years hands-on experience with Amazon Connect Contact Center. Deep expertise on Amazon Connect product features and contact center related to AWS services like Lex, Pinpoint, Transcribe, and Comprehend.
• Minimum of 7 years AWS Cloud platform and services with Solution Architect skills.
• Minimum of 7 years program/people management experience.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience (minimum 12 years). If an Associate’s degree, 6 years of work experience.
• Minimum of 7 years…