Technical Service Representative

Who are we looking for?

We are seeking a customer-focused Technical Service Representative who combines strong technical knowledge with excellent interpersonal skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving technical challenges, and the ability to support customers with product applications and troubleshooting. You will play a key role in strengthening customer relationships and driving business growth through technical expertise.

Business Unit: MEIS

Division:
Industrial CORE - Business

• Customer Support:
  Provide technical assistance to customers, including troubleshooting, product recommendations, and application guidance.
• On-Site Service:
  Conduct customer visits to support product trials, installations, and performance evaluations.
• Product Expertise:
  Act as a subject matter expert on product performance and application processes.
• Training &
  
  Education:
  
  Deliver technical presentations and training sessions for customers and internal teams.
• Problem Resolution:
  Collaborate with R&D, Quality, and Sales teams to resolve technical issues and ensure customer satisfaction.
• Documentation:
  Prepare detailed reports on technical findings, trials, and recommendations.
• Market Feedback:
  Gather insights on customer needs and market trends to support product development and innovation.

• Customer-Centric:
  You prioritize customer success and build trust through reliable support.
• Analytical:
  You approach technical challenges logically and make data-driven decisions.
• Clear Communicator:
  You can explain complex technical concepts in a simple, understandable way.
• Collaborative:
  You work effectively with cross-functional teams and external partners.
• Adaptable:
  You thrive in a dynamic environment and can manage multiple priorities.

• Technical Knowledge:
  Strong understanding of specialty chemicals, formulations, and application processes.
• Problem-Solving
  
  Skills:
  
  Ability to diagnose and resolve technical issues quickly and effectively.
• Communication
  
  Skills:
  
  Excellent verbal and written communication for customer interactions and reporting.
• Project Management:
  Ability to manage technical trials and service projects from start to finish.
• Data Analysis:
  Proficiency in analyzing performance data and drawing actionable insights.
• Digital Literacy:
  Familiarity with CRM systems, technical documentation tools, and Microsoft Office.

Nearest Major Market:
New Haven

Nearest Secondary Market:
Hartford