VP, Strategy & Delivery Excellence

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Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

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We are seeking a visionary and strategic Vice President to lead our Technology and Operations Strategy & Delivery Excellence organization reporting to the Vice President Strategy & Transformation. This executive role is responsible for transforming how we approach technology strategy, delivery excellence, and evolving the ways we work. The successful candidate will drive forward‑looking insights, establish unified delivery practices, and shape technology priorities that align with business objectives and market trends.

• Lead the transformation of the Strategy area into a forward‑looking insights and storytelling engine that connects external market trends, enterprise architecture, financial considerations, and talent evolution
• Shape enterprise technology priorities through data‑driven insights and strategic foresight
• Develop and communicate compelling narratives that influence executive decision‑making and technology investments
• Drive strategic planning processes that align technology initiatives with business outcomes

• Establish and lead the Strategy & Tech Foresight function to anticipate and prepare for emerging technology trends
• Partner with architecture and finance teams to evaluate and engage with key platform and service partner vendors
• Enable the development of technology roadmaps that balance innovation with operational stability and cost effectiveness
• Deep understanding of modern software development lifecycle (SDLC) practices and methodologies
• Experience with agile, Dev Ops, and continuous delivery frameworks
• Strong background in enterprise architecture and technology strategy development
• Knowledge of emerging technologies and their business applications
• Experience with vendor management and strategic partnership development

• Establish the Delivery Excellence organization in partnership with SDLC+ value stream leader and persona leads
• Document common software delivery practices and create playbooks with support from our organizational change management and learning areas as teams test and learn new technologies and ways of working
• Define and implement unified practices and modern delivery frameworks that improve speed, quality, and predictability

• Develop and implement OKRs and KPIs (Single Pane) to measure genAI adoption, agile metrics, engineering metrics and outcomes toward achieving our SDLC+ benefits
• Partner with Finance to quantify benefits and ROI of delivery transformation initiatives
• Establish governance frameworks for tracking adoption and outcomes
• Coach and mentor teams on utilizing Single Pane visibility tools and methodologies

• Build and lead high‑performing team across Strategy and Delivery Excellence functions
• Foster a culture of continuous improvement, innovation, and collaboration
• Develop talent pipelines and succession planning for critical roles
• Champion knowledge sharing through Chapters and Communities of Practice (CoP)

• Collaborate closely with enterprise architecture,…