Technical Business Analyst

We are seeking a highly skilled Technical Business Analyst with AI experience and specializing in software application delivery.

• 7+ years of experience as a Technical Business Analyst specializing in software application delivery.
• Proven ability to work as an engaged team member, demonstrating critical thinking, proactive communication, and active contribution to team objectives.
• Exceptional written and verbal communication skills for clear and effective stakeholder engagement.
• Hands-on experience with large-scale Agile programs, including 3-month planning cycles and 2-week sprint execution.
• Strong capability to collaborate with cross-functional stakeholders, including Product Managers, Engineering Leads, and Business Operations Leads.
• Expertise in leading and contributing to epic and feature discovery and refinement sessions, identifying requirements and gaps.
• Ability to independently determine next steps and drive work forward to meet objectives.
• Skilled in creating process and data flow diagrams to support technical and business requirements.
• Proficient in communicating effectively with developers and IT teams to ensure alignment and clarity.
• Demonstrated ability to produce and maintain high-quality documentation for technical and business processes.
• Experience in developing and maintaining field-level mapping spreadsheets and related documentation.
• Foundational understanding of programming concepts and strong knowledge of API usage, documentation standards, data formats, testing tools, and implementation practices.
• Beginner-level certifications in Artificial Intelligence / Agentic AI.

• Prior experience in Secure Messaging.
• Experience with building AI Agents.