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Senior IT Service Desk Agent – Enterprise
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-04-27
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-04-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is seeking a Customer Service Representative to provide first-level technical support in Hartford, Connecticut. The role involves troubleshooting IT issues, logging incidents, and guiding users in a regulated government environment. Candidates should have an Associate’s degree in IT or equivalent experience and 4–7 years in IT support. Preferred qualifications include familiarity with ITSM tools like Service Now or JIRA.
The position ranges from $52,900 to $68,690 annually.
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Position Requirements
10+ Years
work experience
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