SAP Support Lead - Mfg Operations
Job in
Hartford, Hartford County, Connecticut, 06112, USA
Listed on 2026-05-20
Listing for:
BravoTECH
Full Time
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
Systems Analyst, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- Hybrid in Hartford, CT
- MUST be U.S. Citizen
Job TitleSAP Support Lead – Manufacturing Operations
OverviewWe are seeking an experienced SAP Support Lead to oversee production support and continuous improvement initiatives across our SAP landscape, with a focus on Manufacturing Operations. This role will lead day‑to‑day support activities, ensure system stability, and partner closely with business stakeholders to optimize manufacturing processes within SAP.
Key Responsibilities- Lead SAP production support for Manufacturing Operations, ensuring system availability, performance, and issue resolution
- Act as the primary point of contact for SAP‑related incidents, service requests, and escalations
- Manage and prioritize support tickets (L2/L3), ensuring timely resolution and adherence to SLAs
- Collaborate with business users in manufacturing, supply chain, and operations to understand issues and implement solutions
- Drive root cause analysis and implement preventative measures to reduce recurring issues
- Coordinate with cross‑functional teams (functional, technical, Basis, integration) to resolve complex issues
- Support and enhance SAP modules such as PP (Production Planning), MM (Materials Management), QM (Quality Management), and WM/EWM
- Oversee transport management, testing, and deployment of fixes and enhancements
- Ensure proper documentation, knowledge sharing, and support processes are maintained
- Lead and mentor a team of SAP support analysts or offshore resources
- Partner with business stakeholders to identify opportunities for process improvements and system optimization
- Support system upgrades, patches, and enhancements in coordination with IT teams
- 7+ years of experience in SAP support or functional roles, with a strong focus on Manufacturing
- Deep knowledge of SAP modules such as PP, MM, QM, and/or WM/EWM
- Experience leading production support teams and managing ticket queues
- Strong understanding of manufacturing processes (production planning, shop floor execution, inventory management)
- Experience with incident management tools (e.g., Service Now, Jira)
- Ability to perform root cause analysis and troubleshoot complex system issues
- Excellent communication skills and ability to work with both technical and business stakeholders
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