IT Systems Analyst

Introduction

The State of Connecticut, Department of Administrative Services (DAS), is accepting applications for an IT Systems Analyst (Information Technology Analyst
2) in Hartford, CT. The position will serve the Connecticut State Department of Education (SDE), which oversees statewide data systems, administers educational programs, and provides guidance and resources to districts and schools to ensure equitable, high‑quality learning opportunities for all students.

• Full time, 40 hours per week
• Monday through Friday schedule
• First shift, 8:00 am to 4:30 pm
• Located at 450 Columbus Blvd in Hartford, CT
• Hybrid role—combination of in‑office and telework

The IT Systems Analyst is responsible for documenting processes, troubleshooting issues, and resolving user requests to ensure consistent system performance and reduce the burden on senior technical staff. The role also contributes directly to SDE’s high‑priority effort to modernize outdated and fragile legacy systems that support key data collections statewide. The Analyst will assist in analyzing system interdependencies and supporting the redevelopment or replacement of these platforms, ensuring that the agency can continue to deliver reliable data solutions to Connecticut’s schools and districts.

• Acts as liaison to hardware and/or software vendors, system developers, programmers, and the user community
• Evaluates and recommends products
• Participates in the Request for Proposal (RFP) process
• Assists in estimating cost for annual budget
• Identifies and implements opportunities for cost savings
• Conducts system performance analysis, tuning, and storage management
• Assists staff and customers in use of computer systems and software packages
• Trains operators, IT staff, and end users on new procedures
• Participates in recovery activities
• Participates in evaluation of new, related technologies
• Analyzes requirements and designs systems
• Participates in or coordinates project planning sessions with customers, analysts, and team members to analyze requirements and provide design recommendations for moderately complex systems
• Provides technical consultation on moderately complex issues regarding the usage of the infrastructure, integration of application systems into the infrastructure, etc.
• Participates in system integration testing of operating systems, system utilities, hardware upgrades, and new software and hardware technologies
• Works with the project team to define and design scope for each project
• Plans, coordinates, and schedules assigned projects and coordinates resources for projects
• Ensures timely completion of all phases of projects
• Assists in the redevelopment or replacement of legacy systems supporting key data collections statewide

• Provides second or third‑level support for network connectivity and related network issues
• Diagnoses and resolves moderate network problems utilizing traces, hardware diagnostic tools, software aids, network management systems, and utilities
• Coordinates the installation and maintenance of network components
• Analyzes network activity, capacity planning, and bandwidth requirements
• Manages, maintains, and contributes to network system documentation
• Develops backup procedures for LAN servers
• Analyzes recovery and reliability capability of systems and network services, and makes recommendations for improvement
• Recommends hardware and software purchases in support of remote access
• Configures and certifies wiring
• Participates in projects that involve troubleshooting, installing, implementing, administering, and maintaining network systems
• Assigns file access controls, encryption keys, and other security attributes
• Maintains host and/or front‑end processor communications software

• Recommends and creates action plans for system development and integration
• Writes utilities for system management, reporting, file clean‑up, and auditing
• Configures and installs application packages
• Develops and maintains documentation and manuals at customer level
• Provides time and cost estimates and initiates purchase requests for multiple projects
• Creates test files and performs system testing…