Infrastructure Service Delivery Manager
Job in
Hartford, Hartford County, Connecticut, 06183, USA
Listed on 2026-06-02
Listing for:
LTIMindtree
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
The Transformation Manager will lead end-to-end transformation initiatives across enterprise environments driving modernization automation service maturity uplift and cost optimization.<
Also support as single point of leadership onsite owning BAU governance transformation execution stakeholder management and value realization.<
Key Responsibilities < <
Define and execute network transformation roadmap aligned to business outcomes resiliency performance security cost efficiency.<
Drive shift left automation and zero touch operations across network services.<
Lead modernization initiatives such as SDWAN Cloud Networking Secure Remote Access Network Observability and AIOps.<
Partner with Architecture Security EUC and Cloud teams to deliver cross tower transformation.<
Establish standardized runbooks SOPs and operating models for network support.<
Improve incident problem and change effectiveness through ITIL aligned practices.<
Proactively manage risks issues and escalations ensuring swift resolution.<
Provide clear executive ready updates on service health and transformation progress.<
Support QBRs renewal discussions and value articulation.< <
Required skills < <
Strong experience managing large Infrastructure Managed Services engagements.<
Proven track record in service transformation and operational improvements.<
Handson experience running BAU transformation hybrid delivery models.<
Strong knowledge of ITIL based service management and governance.<
Strong onsite presence and executive communication skills.<
Ability to influence without authority across multiple stakeholders.< <
Exp and Qualifications < < 12-15 years of experience in Infrastructure Managed Services delivery.< 5 years in onsite delivery leadership and or transformation roles.<
Experience in financial services or regulated environments is a plus.<
Hartford - Connecticut - USA
12 - 15 Years
10R28-Apr-2026
NACTIVE
1459056 Mandatory Skills :
Project Governance, Project Planning, Transformation
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