Technical Business Analyst

Job Title:

Technical Business Analyst
End Customer: CVS Health

Location:

Hartford, CT
We are seeking 1 Technical Business Analyst for YAVA in Hartford, CT.
Duration of the engagement: 6+ months
Preferred location:
Hartford, CT
Position Summary
The Aetna Technology Delivery organization, within CVS Health's Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Technical Business Analyst to help realize the product features for a Conversational AI (CAI) platform that is helping our members to get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for aligning the business needs and technical solutions with a focus on defining and documenting data interfaces, injecting technical logic into conversation flows and collaborating closely with Technical Leads to ensure successful chatbot integrations.
You will make an impact by
Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.
Documenting API/data interface/technical requirements
Collaborating with Conversation Designers to depict the Conversation flow including technical logic, such as API calls, KPIs, technical notes, etc.
Ensure conversation flows adhere to technical feasibility and system constraints

Required Qualifications
7+ years professional experience in the software industry, in a Technical Business Analyst role
Proficient with process flow software such as Lucid Chart and/or Visio
Knowledge of API interfaces required to support conversational dialog

Experience with API integration tools such as Postman or Swagger or similar tools
Highly motivated, independent worker with a pulse on industry trends and best practices
Excellent written and verbal communication skills
Ability to work collaboratively in a highly matrixed environment
Experience as a Business or Information Architect
Proven track record of designing and implementing conversational AI solutions, preferably in a large-scale (healthcare, media, technology) enterprise environment

Experience with scaled agile (SAFe) methodology
Education
Bachelor's degree Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience.