Agile Delivery Coach

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

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Travelers is seeking an Agile Coach to join our organization to help grow and transform our how teams work to deliver value to our Customers. Individual will guide multiple teams on effective ways of working, demonstrate courage to challenge and advise teams and stakeholders, including senior leadership, enable teams to realize objectives and deliver on KPIs, and assess and improve our organization's agility.

• As a servant leader and change agent, coach, inspire and mentor teams on effective delivery practices and ways of working while role modeling Travelers' leadership behaviors.
• Apply systems thinking techniques to help teams and leaders understand how work flows across the organization, identify systemic constraints and dependencies, and design improvements that address root causes rather than symptoms.
• Facilitate and reinforce agility practices that improve flow for multiple teams working toward common business outcomes, including backlog refinement and prioritization.
• Understand and support implementation of metrics to optimize delivery of KPIs through the assessment of responsiveness, quality, productivity, and customer and business value.
• Support multiple Agile teams to ensure progress toward objectives, goals and commitments. Guide assigned Agile teams to deliver the required product increments and improve their delivery practices over time.
• Actively raise observed issues and remove impediments; resolve conflicts within and across teams. Anticipate challenges, identify risks, and recommend mitigations and solutions.
• Continuously assess the Agile maturity of teams and individuals at all levels of leadership, educating and mentoring to address gaps and build sustainable capability.
• Participate in both the internal and external communities of practice to stay abreast of challenges, leading practices, and emerging trends; utilize learnings in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among teams and stakeholders; promote positive team dynamics to ensure members collaborate and work effectively within and across teams.
• Use coaching techniques that increase collaboration, transparency and promote a culture of experimentation and continuous improvement.
• Perform other duties as assigned.

• Bachelor’s degree.
• 3 years of Agile experience preferred with a track record of leading teams to higher Agile maturity.
• 3 years of experience as a coach.
• 2 years of experience championing organizational change initiatives.
• 3 years of experience implementing Agile principles and practices in different cultures and environments.
• Agile Mindset
  :
  Embody Agile core values of openness, courage, respect, focus, and commitment.
• Infuse Agile principles, practices and methodologies to achieve team success.
• Change Agent
  :
  Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
• Coaching
  :
  Ability to utilize tailored coaching techniques to inspire individuals and teams to perform at a higher level.
• Influence
  :
  Ability to influence behaviors of leaders at all levels…