Printer Support Technician

JOB SUMMARY

This role is responsible for the daily support of site-specific network and workstation printers. The primary duties include assessing printer breaks, troubleshooting paper jams, fixing printer issues, and delivering toner. The position requires responding to customer requests for technical support and training with a strong focus on customer service, documenting all service calls using designated systems, and escalating complex issues when necessary.

Responsibilities may also extend to printer hardware procurement and managing on-site inventory.

• Provide daily support for network and workstation printers.
• Respond to customer support requests, ensuring quick, accurate, and professional resolution.
• Escalate problems to technicians as necessary.
• Keep customers informed about the progress of problem resolution.
• Provide end-users with detailed remote access knowledge and document troubleshooting information.
• Provide regular account updates regarding fleet status and performance.
• Manage on-site hardware and consumables inventory.
• Manage printer procurement as required.
• Manage printer hot swap inventory.
• Document and report all fleet meter reads.
• Maintain printer fleet tools and databases.
• Assess printer breaks, troubleshoot paper jams, and fix printer issues.
• Deliver toner.
• Perform new printer installations.

• High School Diploma or equivalent.
• IT Help Desk Support experience (application & hardware support).
• Ability to lift up to 50 pounds.
• Good customer service skills and ability to communicate effectively.
• Good PC and mathematical skills.
• Ability to use logic and reasoning to determine approaches to problems.
• Must have a flu shot.

• HP Certifications (other site-specific certifications may be required as necessary).