Chronosphere - Professional Services Project Manager

About the Role

As the sole Senior Technical Program Manager (TPM) at Chronosphere, you will step into a highly visible, customer-facing role within our Customer Success organization. You will own the end-to-end strategy and execution of our most critical customer programs, with a heavy focus on guiding enterprise clients through seamless migrations to the Chronosphere platform.

In this role, you are the ultimate dot-connector. You will partner with customer executives and technical leads while orchestrating internal alignment across Solutions Architects, Junior Technical Program Managers, Implementation Engineers, Product and Engineering Managers. Beyond delivery, you will act as a strategic feedback loop, translating real-world customer migration challenges, migration data patterns, learnings, and operational friction into actionable insights for our Professional Services team and Product and Engineering teams.

• Drive Enterprise Migrations :
  Lead the execution of large-scale customer onboarding and implementation projects, managing complex cross-organizational dependencies from kickoff to go‑live.
• Scope & Plan Frameworks :
  Partner with client technical leads to gather requirements and asset scope. Lead internal discovery with Solution Architects and Implementation Engineers to map out tailored migration paths.
• Deconstruct Complex Projects :
  Break down technical initiatives into clear milestones. Proactively identify risks, track dependencies, and resolve bottlenecks before they impact timelines.
• Communicate with Impact :
  Translate technical goals, migration project status, and risks into clear narratives for stakeholders at every level, comfortably pivoting from deep‑tech engineering syncs to customer executive briefings.
• Scale & Streamline :
  Analyze delivery metrics and onboarding data to identify friction points, eliminate manual workflows, and continuously scale migration velocity.
• Build the Migration Playbook :
  Build, refine, and own standardized customer migration workstream templates and engagement frameworks to institutionalize knowledge.
• Forecast & Manage Portfolio Health :
  Maintain a macro‑view of all active customer implementations; track resource capacity against the onboarding pipeline to prevent burnout and delivery delays.
• Champion TPM best practices:
  Mentor junior team members and institutionalize project management standards, modern tooling architectures (e.g., Jira, Confluence, Asana), and agile methodologies across the Customer Success organization.

• Technical Fluency & Field Experience : 6+ years of experience working within technical domains or organizations, maintaining a deep technical foundation (such as a background or strong literacy in Software Engineering or Dev Ops).
• Program Management Mastery : 4+ years of experience specifically as a Technical Program Manager, with a proven track record of orchestrating complex, cross‑functional initiatives.
• Enterprise Customer Delivery :
  Direct experience in customer‑facing technical functions (e.g., Professional Services, Technical Consulting), confidently guiding enterprise clients through high‑stakes platform transitions.
• Strategic Influence :
  Demonstrated ability to build strong cross‑functional relationships and influence senior engineering and executive leadership, both internally and externally, without direct authority.
• Data‑Driven Execution :
  An analytical approach to delivery; proficient in tracking metrics, forecasting project life cycles, and building data‑backed delivery tools (e.g., capacity models, workflow automations).

Observability Domain Expertise:
Familiarity with the observability and monitoring landscape, including open‑source standards (e.g., Prometheus, Open Telemetry, M3)

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non‑sales roles) or base salary + commission target (for sales/com‑missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a…