Quality Manager

Overview

The Infosys Insurance unit is dedicated to transforming the insurance industry through innovative digital solutions powered by advanced AI technologies. We blend our industry‑leading expertise in consulting and technology to help clients solve complex business problems and unveil hidden value. By integrating AI‑driven insights, we enhance our ability to link strategy to execution, leverage cross‑industry experience, and accelerate speed to market, ensuring we stay ahead of technological advancements and deliver the best to our clients.

Join us to be part of a dynamic team that drives innovation, operational efficiency, and sustainable growth in the insurance sector. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of insurance. If you're passionate about AI and eager to make a significant impact, the Infosys Insurance unit is the perfect place for you to grow and excel.

• Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders.
• Build and maintain strong client relationships, providing regular updates to ensure alignment and transparency.
• Drive process improvement by reviewing project deliverables and incorporating innovative methodologies related to product research and benchmarking studies, system configurations and assessment of new technologies.
• Identify potential risks and implement mitigation strategies to ensure successful project outcomes.
• Develop and manage project estimates, monitor budget performance, and optimize resource allocation for efficiency.
• Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities.
• Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effectiveness.
• Lead scope changes and manage client requirements, ensuring proper estimation, approval, and contractual updates.

• Demonstration of strategic mindset for delivering impactful, client‑aligned projects.
• Problem‑solving expertise and ability to steer project economics and delivery.
• Strong relationship with mid and senior‑level client stakeholders.
• Strong leadership abilities to foster team performance and growth.
• Commitment to cultivating a culture of learning and innovation.

• Collaborating with Business Product Owners and Technical Leads for Requirement gathering and issue remediation and feedback.
• Work Execution / Delivery – Experience delivering complex initiatives as a Quality Analyst with US/London Market expertise across underwriting, claims, and operations. Skilled in navigating insurance systems, legacy bureau processes, and modern digital tools while collaborating effectively across global teams in matrix environments.
• Quality Assurance / Reviews – Document and validate functional requirements. Define acceptance criteria and lead UAT planning, coverage, and sign‑off for complex increments. Review technical designs for alignment with business objectives and maintain accurate as‑is/to‑be process documentation to confirm measurable optimization. Ensure peer‑reviewed data modeling outputs are clearly communicated for decision‑making. Facilitate stakeholder workshops, validate scope, and institutionalize quality gates, traceability, and benefits realization reviews.

• Agile practitioner (SAFe desirable), adept at PI planning and increment‑based delivery. Expert in writing user stories, non‑functional requirements, and mapping complex processes into actionable change. Leads multi‑team delivery, manages dependencies and risks, and drives stakeholder outcomes through KPIs and data‑driven decisions.
• Good understanding of the London Insurance Market, including syndicates, coverholders, brokers, and Xchanging bureau.
• Assist with UAT strategy, coverage, and sign‑off; support go‑live activities and adoption plans.

• Bachelor’s degree or foreign equivalent required…