Sr. Associate Engineer - ITSM Analysis & Resiliency

Technology Engineer – ITSM Analysis & Resiliency

Location:

Hartford, CT (hybrid). This role is part of Enterprise Technology Services and focuses on analyzing incident trends and data across a broad set of technologies to improve the stability and resiliency of critical enterprise systems. The position involves translating findings into executive‑ready presentations and reports for leadership.

Salary range: $81,500 – $134,500 annually.

• Use data analytics tools such as Microsoft Excel, Power BI, and PowerPoint (additional analytics or visualization platforms are a plus) to analyze incident trends and technology performance data.
• Identify patterns, conduct root‑cause analysis (e.g., the 5
  
  Whys), and recommend improvements.
• Drive lessons learned, support root‑cause investigations, and remediate systemic root causes.
• Propose and implement automation solutions for analysis and operational efficiency.
• Communicate findings to leadership, crafting concise and actionable messages and executive‑ready presentations and reports.
• Apply AI and prompt‑engineering tools to accelerate analysis, synthesize large data sets, and produce polished outputs.
• Collaborate with ETS and business partners, negotiate solutions, and influence outcomes.
• Manage work within established priorities, maintain quality control and security protocols.
• Perform additional duties as assigned.

• Bachelor’s degree in computer science, a STEM field, or equivalent work experience plus at least one year of technology operations or engineering experience.
• Three years of experience in technology (preferred).
• Proficiency with Microsoft Excel, Power BI, and PowerPoint; additional analytics or visualization platforms are a plus.
• Knowledge of infrastructure technologies (network, database, server, storage, cloud) and operating systems.
• Familiarity with IT service management processes; ITIL experience is a plus.
• Self‑driven, accountable, and comfortable working autonomously.
• Strong analytical and problem‑solving skills, with curiosity and creativity.
• Experience with AI tools and the ability to craft effective prompts is desired.
• Applicants must be authorized to work for any employer in the United States. This role does not sponsor H‑1B, TN, or STEM OPT petitions.

• Health insurance for employees and eligible family members from the first day of employment.
• 401(k) retirement match up to 5% of eligible pay.
• Paid Time Off: minimum 20 days plus nine paid company holidays.
• Wellness program, mental health resources, and coaching.
• Volunteer encouragement with a matching gift and reward program.
• Pension plan and student‑loan repayment assistance.

Travelers is an equal‑opportunity employer. Candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions as required by local law.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.