C2C QA Automation Engineer Onsite In Hartford CT
Listed on 2026-06-22
-
IT/Tech
AI Engineer (Applied/Software)
Job Title:
QA Automation Engineer (Hammer/IVR)
Location:
Onsite - Hartford, CT
Pay Rate: $55/hr C2C
Client:
Aetna (CTS)
Experience
Required:
6+ Years (3+ in Automation)
We are seeking a QA Automation Engineer specialized in IVR (Interactive Voice Response) and Conversational AI testing for a long-term contract s role focuses on the quality assurance of voice-based and chat-based virtual assistants using industry-standard tools like Hammer On Demand and Cyara. You will design and enhance scalable automation frameworks while integrating modern AI-driven tools and Agentic IDEs to optimize testing cycles.
The ideal candidate has a strong technical foundation in Java/OOPs, experience in the healthcare domain (HIPAA), and a deep understanding of evaluating AI models for accuracy and precision.
- IVR & Conversational AI Testing:
- Conduct hands-on testing using Cyara and Hammer On Demand to simulate voice interactions and validate IVR call flows.
- Test multi-channel (voice and chat) virtual assistants, ensuring seamless natural language processing and intent recognition.
- Evaluate AI model performance using key metrics such as Accuracy, Precision, Recall, and F1-score.
- Automation Frameworks & Development:
- Implement and scale UI automation frameworks using Selenium Web Driver integrated with Java, JavaScript, or Python.
- Perform robust backend testing, including REST/SOAP API automation and database validation.
- Utilize AI-powered development environments (e.g., Windsurf, Cursor) to accelerate the creation and maintenance of test scripts.
- Process & Compliance:
- Drive quality within Agile squads, integrating automated suites into CI/CD pipelines using Git and version control.
- Ensure all testing processes align with HIPAA compliance and healthcare-specific business logic.
- Lead Functional, Regression, Integration, and Performance testing efforts to ensure end-to-end reliability.
- Expert-level proficiency in Cyara and/or Hammer On Demand.
- Strong experience building and maintaining Java-based automation frameworks with Selenium Web Driver.
- Hands-on experience testing multi-channel voice/chat virtual assistants or agentic AI solutions.
- Experience with AWS, GCP, or IBM Cloud.
- Familiarity with Agentic IDEs for optimized script development.
- Strong understanding of TDD and BDD (Cucumber) methodologies.
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