Technical Engineer | Level II | Desktop

Title
:
Technical Engineer | Level II

Location
:
Hartford, CT

Job Type
:
Contract (12 Months)

Compensation
: $35
-45 per hour W2 (No C2C)

Industry
:
Insurance & Financial Services

Our client, a leading organization within the insurance and financial services industry, is seeking a Technical Engineer II to support and maintain enterprise technology environments. This role is responsible for delivering hands‑on technical support across network infrastructure, servers, end‑user devices, and collaboration technologies.

This is a full‑time, onsite position based in Hartford, CT, requiring occasional travel and overtime. The ideal candidate brings strong technical expertise, leadership capabilities, and a customer‑focused approach to supporting internal business operations.

The Technical Engineer II will lead and support the implementation, installation, and troubleshooting of a wide range of IT systems and infrastructure components. This role plays a key part in ensuring technology solutions are deployed efficiently and maintained to enterprise standards.

• Lead, plan, and coordinate technical support activities related to installation and deployment of:
  • Computers and peripherals
  • Network equipment
  • Servers
  • Audio/visual and collaboration technologies
• Provide advanced troubleshooting and problem resolution across hardware, software, network, and AV systems
• Lead complex technical projects and initiatives while balancing day‑to‑day support responsibilities
• Develop, apply, and document procedures for system installation and issue resolution
• Partner effectively with internal customers, leadership, engineering teams, and peers
• Serve as a technical resource and mentor to team members, supporting skill development and project coordination
• Provide recommendations to customers on technology standards, equipment, and related expenditures
• Ensure adherence to organizational policies including asset management, travel, and overtime guidelines
• Use analytical and technical expertise to support business operations and improve system performance
• Maintain strong working relationships while delivering a high level of customer service
• Perform additional duties as assigned

• High school diploma or equivalent
• Minimum 3 years of customer‑facing end‑user technology support experience
• Valid driver’s license (for commuting purposes)
• Ability to work onsite full‑time in Hartford, CT
• Experience supporting:
  • Desktop and laptop hardware/software
  • Network infrastructure and devices
  • Server environments
  • Audio/visual and collaboration technologies
• Strong troubleshooting and problem‑resolution skills across multiple systems
• Ability to manage multiple priorities and projects in a fast‑paced environment
• Strong customer service and communication skills

• Advanced knowledge of Microsoft Operating Systems and Microsoft Office products
• Experience supporting Mac/iOS environments
• Familiarity with:
  • Telephony/VoIP systems
  • Network topology and operating systems
  • Server configuration and functionality
• Demonstrated leadership, coaching, and mentoring experience
• Strong project management and organizational skills
• Ability to adapt quickly to changing business needs and priorities
• Proven ability to assess customer needs and deliver solutions with urgency
• Excellent interpersonal skills with the ability to collaborate effectively across teams
• Professional maturity with the ability to represent IT in customer‑facing situations

Dahl Consulting offers a comprehensive benefits package to eligible employees. Please review the benefits summary for details:

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences. We look forward to meeting you!