IT Configuration Analyst

Overview

The Infosys Insurance unit is dedicated to transforming the insurance industry through innovative digital solutions powered by advanced AI technologies. We blend our industry-leading expertise in consulting and technology to help clients solve complex business problems and unveil hidden value. By integrating AI-driven insights, we enhance our ability to link strategy to execution, leverage cross-industry experience, and accelerate speed to market, ensuring we stay ahead of technological advancements and deliver the best to our clients.

Join us to be part of a dynamic team that drives innovation, operational efficiency, and sustainable growth in the insurance sector. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of insurance. If you're passionate about AI and eager to make a significant impact, the Infosys Insurance unit is the perfect place for you to grow and excel.

• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on domain specific product evaluation, benchmarking studies and domain specific system configurations
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations

• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities

• Customer Engagement:
  Collaborating with Business Product Owners and Technical Leads for Requirement gathering and issue remediation and feedback. Serve as a key liaison between business units and technical teams, ensuring seamless communication and alignment. Lead workshops and stakeholder meetings to define project scope, clarify requirements, and secure agreement on deliverables. Strong oral & written communication skills, Business stakeholder management
• Work Execution / Delivery (20%):
  Proven experience delivering complex initiatives as an Endorsement Analyst with US/London Market expertise across underwriting, claims, and operations. Skilled in navigating insurance systems, and modern digital tools while collaborating effectively across global teams in matrix environments. Strong Agile practitioner (SAFe desirable), adept at PI planning and increment-based delivery. Expert in writing user stories, non-functional requirements, and mapping complex processes into actionable change.
  
  Leads multi‑team delivery, manages dependencies and risks, and drives stakeholder outcomes through KPIs and data‑driven decisions.
• Offshore Coordination / Hand holding (10%):
  Supporting offshore teams in application maintenance and enhancements. Establish Clear Communication Channels, Regularly review offshore deliverables, assess quality of deliverables, and offer timely, constructive feedback to support continuous improvement.
• Quality Assurance / Reviews (30%):
  Document and validate functional requirements. Define acceptance criteria and lead UAT planning, coverage, and sign‑off for complex increments. Review technical designs for alignment with business objectives and maintain accurate as‑is/to‑be process documentation to confirm measurable optimization. Ensure peer‑reviewed data modeling outputs are clearly communicated for decision‑making. Facilitate stakeholder workshops, validate scope, and institutionalize quality gates, traceability, and benefits realization reviews.
• Completed by Infosys Application Delivery & Maintenance Team

• Reviewing and analyzing endorsement requests to ensure accuracy and…