IT Manager; Guidewire

Must be authorized to work in the United States; no sponsorship available

We are seeking an experienced IT Manager to lead the technology strategy, delivery, and ongoing support of claims systems within a modern, cloud-based environment. This role will serve as the primary owner of Guidewire Claims Center, partnering closely with business stakeholders to drive system enhancements, stability, and overall operational efficiency.

This position combines hands‑on technical leadership with team management responsibilities, overseeing application development, quality assurance, and project delivery while ensuring scalable, secure, and high‑performing solutions.

• Lead the design, configuration, and ongoing support of Guidewire Claims Center, including enhancements, integrations, and upgrades
• Partner with Claims and business leadership to translate business needs into scalable technology solutions
• Manage and prioritize application development and support activities across internal teams and external vendors
• Oversee system performance, availability, and production support to ensure a stable user experience
• Drive best practices across development, testing, release management, and change control
• Lead project delivery efforts, including planning, resource management, and execution of key initiatives
• Ensure proper documentation, system governance, and adherence to audit and security requirements
• Provide leadership, coaching, and performance management for technical team members
• Support continuous improvement initiatives focused on efficiency, automation, and user experience

• Experience working with Guidewire Claims Center, including configuration and support in a cloud-based environment
• Strong understanding of insurance claims processes and systems
• Proven experience leading application development or IT teams, including vendors and cross‑functional resources
• Experience with system integrations, APIs, and modern application architectures
• Exposure to cloud platforms (AWS or Azure) and Dev Ops practices (CI/CD, release management)
• Strong communication skills with the ability to partner effectively with both technical and business stakeholders

• Bachelor’s degree or equivalent experience
• Typically 5+ years of experience in IT, with a focus on enterprise applications and team leadership