Senior Delivery Lead

Hartford, CT

Senior Delivery Lead is a senior strategic leader responsible for shaping and driving the end-to-end delivery of complex P&C Claims solutions aligned with AXA XL Global Claims Strategy. Operating at a global level, this role significantly influences Claims strategy, manages multiple teams through subordinate managers, and contributes directly to divisional strategic initiatives and operational plans. This leader will foster innovation, ensure delivery excellence, and act as a key technical and strategic influencer, ensuring business and technical capabilities support business growth, customer engagement, and enterprise transformation.

The role holder will oversee all products supporting that customer group within Digital Factory to ensure service levels are received and system changes are delivered to expectation. Accountable for the design, delivery, and support of solutions using Digital Factory best practices.

• Act as a senior strategic partner to executive leadership, translating business needs into the Claims tech strategy.
• Develop and influence the domain strategy, establishing a comprehensive roadmap that supports organizational growth, innovation, and transformation.
• Lead and manage multiple teams through subordinate managers, fostering a culture of high performance, continuous improvement, and innovation.
• Drive the development of policies, standards, and best practices across AXA XL Claims initiatives, ensuring alignment with enterprise-wide objectives and compliance.

• Contribute to the strategic operating plans by ensuring Claims initiatives support key business outcomes and revenue targets.
• Oversee the end-to-end delivery of Claims solutions, managing resources, budgets, and timelines to ensure strategic objectives are met.
• Act as a key technical and strategic leader, influencing cross-functional teams and stakeholders to prioritize initiatives that maximize business value.
• Collaborate with senior stakeholders to integrate Claims capabilities into broader digital transformation and operational initiatives.

• Establish, develop and maintain close collaboration and partnership IDA, CTO, Transformation & Change Delivery, Global Technology Functions and key strategic partners/ vendors.
• Ownership of the technical and low level design and adherence to the policies and best practices.
• Establish and oversee governance frameworks, ensuring delivery excellence across multiple teams, vendors, and technology partners.
• Drive and deliver Business transformation, tech modernization and AI at scale.
• Drive delivery innovation by implementing scalable Agile frameworks, including SAFe, and fostering communities of practice.
• Ensure compliance with security, audit, and regulatory standards, managing vulnerabilities and implementing risk mitigation strategies.
• Lead vendor management activities, including contract negotiations, performance oversight, and aligning vendor roadmaps with business objectives.

• Lead change management initiatives to facilitate smooth adoption of new Claims capabilities.
• Build and maintain relationships with senior stakeholders, ensuring alignment on priorities, delivery status, and strategic outcomes.
• Facilitate cross-domain and cross-team alignment, governance, and decision-making to ensure cohesive delivery.
• Establish, develop and maintain close collaboration and partnership with Business stakeholders, Technology Transformation Functions and key strategic partners/ vendors.
• Develop change management strategies and approaches and assist business partners with readiness and change implementation.

• Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio/domain/segment
• Accountable for managing the stability and performance of the products responsible for.
• Holds accountability for resolution of user incidents/issues within the agreed response and resolution SLA’s.
• Manages the BAU/Breakfix team that…