Service Delivery Lead
Listed on 2026-06-27
-
IT/Tech
IT Project Manager, Data Analyst
Service Delivery Lead
Service Delivery Lead Hartford, Connecticut
Operations Management, Meeting Client SLA and internal metrics, People Management, Kaizen & Innovation, Solution Mindset
Key Responsibilities
- Bringing New Ideas And Innovation For Process Development And Overall Organizational Progress.
- Improve The Operational Systems, Processes And Policies In Support Of Organizations Mission - Specifically, Support Better Management Reporting, Information Flow And Management, Business Process And Organizational Planning
- Individual Should Have Ability To Provide Solutions Commensurate With The Customers' Needs Within The Ambit Of The Given Environment So As To Lead To Business Results.
- Supervise And Coach Team Leaders, Managers On Weekly Basis
- Understand Client Requirements And Accountable In Ensuring Support Team Is Meeting Client Expectations
Skill Requirements null
Other Requirements null
Maximum Salary (US): 175000
Minimum Salary (US): 140000
Why HCLTech?At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;
401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).