Business Analyst

ECommerce Solutions Lead

Participate in planning and implementing eCommerce solutions for global markets. Lead the analysis and thorough documentation of current and future state business processes that require improvement. Identify opportunities to innovate. Recommend solutions to improve Commerce functionalities, business practices & procedures. Distinguish requests from underlying needs. Evaluate information received, deconstruct high-level information into functional details and translate low-level information into business requirements.

Capture use cases, user stories and acceptance criteria for the new requests. Develop UI/UX or other artifacts to facilitate requirement elaborations as needed. Participate in sprint planning & grooming session. Elaborate on requirements and expectations for project team. Produce business flowcharts or other visual aids to communicate changes to the business teams. Check feasibility by comparing functional needs with the Salesforce Commerce Cloud solution and make recommendations to the Product Owner.

Configure all aspects of storefronts for the global markets based on their localized requirements. Manage multiple initiatives, priorities, tasks and deadlines in a rapidly changing environment. Assist business team and QA team in designing test cases, validate the features and end-to-end testing. Participate in cross-cloud meetings, eCommerce UAT and roll-out activities. Assist in developing training materials on the Business Manager tool and eCommerce features for the business users and regional support teams.

Maintain awareness of business model and unique global Commerce requirements.