QA IVR- Cincinnati,OH/Hartford, CT
Job in
Hartford, Hartford County, Connecticut, 06103, USA
Listed on 2026-06-27
Listing for:
Georgia IT, Inc.
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT QA Tester / Automation, IT Consultant, Systems Analyst, Technical Support
Job Description & How to Apply Below
QA With IVR
Location:
Cincinnati, OH/Hartford, CT
Position Type:
Fulltime
Rate: DOE $/yr.
No Visa sponsorship available for this Job (US Citizen, Green Card, GC-EAD only)
Job DescriptionMust have the following:
- QA Lead with IVR 4 or more years of experience as testing consultant with emphasis on IVR, and contact center testing.
- Knowledge on Genesys IVR platform is must
- Working experience in a formal SDLC/STLC process and testing methodologies and adherence to good testing practices
- Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
- Proficiency in creating Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
- Experience with Agile process
- Proficiency in carving out Master Test Strategy
- Organize Test Data requests and determine gaps
- Perform Defect Management and track defects to closure
- Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA's
- Must have previous IVR and interface testing experience, including skills based routing testing.
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