Senior Delivery Lead

Senior Delivery Lead

The Senior Delivery Lead is a senior strategic leader responsible for shaping and driving the end-to-end delivery of complex P&C Claims solutions aligned with AXA XL Global Claims Strategy. Operating at a global level, this role significantly influences Claims strategy, manages multiple teams through subordinate managers, and contributes directly to divisional strategic initiatives and operational plans. This leader will foster innovation, ensure delivery excellence, and act as a key technical and strategic influencer, ensuring business and technical capabilities support business growth, customer engagement, and enterprise transformation.

The role holder will oversee all products supporting that customer group within Digital Factory to ensure service levels are received and system changes are delivered to expectation. Accountable for the design, delivery, and support of solutions using Digital Factory best practices.

What you'll be doing:

• Act as a senior strategic partner to executive leadership, translating business needs into the Claims tech strategy.
• Develop and influence the domain strategy, establishing a comprehensive roadmap that supports organizational growth, innovation, and transformation.
• Lead and manage multiple teams through subordinate managers, fostering a culture of high performance, continuous improvement, and innovation.
• Drive the development of policies, standards, and best practices across AXA XL Claims initiatives, ensuring alignment with enterprise-wide objectives and compliance.
• Contribute to the strategic operating plans by ensuring Claims initiatives support key business outcomes and revenue targets.
• Oversee the end-to-end delivery of Claims solutions, managing resources, budgets, and timelines to ensure strategic objectives are met.
• Act as a key technical and strategic leader, influencing cross-functional teams and stakeholders to prioritize initiatives that maximize business value.
• Collaborate with senior stakeholders to integrate Claims capabilities into broader digital transformation and operational initiatives.
• Establish, develop and maintain close collaboration and partnership with Business stakeholders, Technology Transformation Functions and key strategic partners/vendors.
• Ownership of the technical and low level design and adherence to the policies and best practices.
• Establish and oversee governance frameworks, ensuring delivery excellence across multiple teams, vendors, and technology partners.
• Drive and deliver business transformation, tech modernization and AI at scale.
• Drive delivery innovation by implementing scalable Agile frameworks, including SAFe, and fostering communities of practice.
• Ensure compliance with security, audit, and regulatory standards, managing vulnerabilities and implementing risk mitigation strategies.
• Lead vendor management activities, including contract negotiations, performance oversight, and aligning vendor roadmaps with business objectives.
• Lead change management initiatives to facilitate smooth adoption of new Claims capabilities.
• Build and maintain relationships with senior stakeholders, ensuring alignment on priorities, delivery status, and strategic outcomes.
• Facilitate cross-domain and cross-team alignment, governance, and decision-making to ensure cohesive delivery.
• Accountable for managing the stability and performance of the products responsible for.
• Holds accountability for resolution of user incidents/issues within the agreed response and resolution SLA's.
• Manages the BAU/Breakfix team that will help resolution of any critical problems, bugs/defects that are raised through user backlog.
• May participate as a member of a Major Incident Team Support resolution of escalated risks and issues within assigned portfolio/domain/segment.
• Provides audit support for both internal and external assessments;
  Articulates policies and standards as appropriate and provides all required evidence on a timely basis.
• Owns the completion of any action plans.
• Holds accountability for the IT & Security controls on the platform and resolution of any vulnerabilities.
• Will be owning any waivers and resolution of these waivers.
• Protect and maintain AXA XL's Intellectual Property
• Manage and develop a high-performing, diverse team of managers, architects, and delivery professionals.
• Foster a culture of mutual influence, accountability, and continuous learning.
• Promote communities of practice, technical excellence, and talent development aligned with organizational goals.
• In collaboration with Procurement, responsible for robust vendor management to ensure cost efficient IT support with removal of underperformance when appropriate.
• Manage relationships with external IT service providers to ensure quality and cost effective delivery of IT services within assignment portfolio/segment.
• Monitor IT service providers / supplier and address performance concerns.
• Accountable for transaction agreements review ensuring scope aligns to business ambition and cost/timelines aligns to the…