Senior Specialist - Implementation

Service Now FSO Tech Lead

Location:

Saint Paul, MN

Configuration and enhancements on the Service Now CSM FSO platform

Configure Service Now FSO Modules workflows applications scripts and integrations

Document technical design development processes and solution configurations

Identify opportunities to optimize performance and improve scalability

Develop Service Now FSO configurations including FSO data model setup PA enablement Commercial and Servicing Lines for Insurance workflow development etc

Build multiple FSO related features including advanced work assignment enablement configurations around reports dashboards etc

Document FSO development configuration and technical details prepare training material

Lead customer discussions demos and participate in customers engineers configuration reviews

Conduct workshops on development showcase and show and tell of developed product

Certified System Administrator

CIS CSM

FSO Certified