ServiceNow CMDB ITSM Discovery AWS

CMDB, Discovery, Service Now, CMDB Support, AWS Discovery Patterns

Location:

Hartford, CT (Onsite) Duration: W2 / C2C Contract

Experience:

10+ Years

Define discovery patterns for AWS integration into Service Now - not just out of box functionality

• Configuration Item (CI) Identification and Control:
  Define and maintain the CI identification and naming conventions.
• Establish processes for capturing, documenting, and controlling CIs throughout their lifecycle.

Data Population and Maintenance:
Lead efforts to populate the CMDB with accurate and complete data from various sources, including discovery tools, manual inputs, and integration with other IT systems.

• Implement automated processes for regular data updates, validation, and reconciliation to maintain data accuracy and consistency.
• Relationship Mapping:
  Define and manage the relationships between CIs to accurately represent dependencies and associations within the IT environment.
• Ensure that relationship mappings are maintained and updated to reflect changes in the infrastructure and service landscape.
• Integration and Interoperability:
  Collaborate with other IT teams to integrate the CMDB with relevant systems and tools, such as incident management, change management, and asset management.
• Ensure interoperability between the CMDB and other ITSM (IT Service Management) processes to support holistic service delivery and management.
• Continuous Improvement:
  Monitor CMDB performance and usage metrics to identify areas for improvement.
• Drive initiatives to enhance CMDB capabilities, usability, and data quality through process optimization, tool enhancements, and user training.
• Stakeholder Communication and Training:
  Act as a primary point of contact for CMDB-related inquiries and support requests.
• Provide training and guidance to IT staff and stakeholders on CMDB processes, best practices, and usage guidelines.
• Work with IT and business stakeholders to gather requirements, understand their needs, and provide accurate configuration data to support ITSM processes.
• Reporting and Metrics:
  Develop and maintain dashboards and reports to provide insights into the health and status of the CMDB.
• Monitor and report on key performance indicators (KPIs) related to CMDB accuracy and effectiveness.
• Data Integrity and Quality:
  Ensure regular audits and reconciliation of the CMDB to maintain data integrity and consistency.
• Collaborate with IT teams to identify and resolve discrepancies in configuration data.
• CMDB Management:
  Oversee the daily operations and maintenance of the CMDB, ensuring data accuracy, completeness, and reliability.
• Develop and implement policies, procedures, and standards for CMDB management and data governance.