Business Analyst Sr​/Hartford, CT ( Hybrid

Technical Analyst

The candidate will serve in the capacity of a technical analyst, providing business and technical analysis in support of the operations of the DCF Academy for Workforce Development (AWD) in support of the SACWIS and CCWIS Program. The candidate analyzes and documents requirements for information systems; develops and/or oversees plans for automated data processing systems from project inception to conclusion; provides business analysis and recommends solutions, on non-instructor led training methods, such as computer self-paced learning and webinars, coordinates closely with peer analysts to ensure proper implementation of program and system specifications;

develops, in conjunction with functional users, alternative solutions; provides support for the installation, testing, implementation and ongoing maintenance of the learning management systems; may assist in training, testing, debugging, and refining the computer software to produce the required product and prepares required documentation. Provide services in the desktop applications support utilizing Access, Excel, Crystal Reports, data import/export and participating in the Learning Management System application evaluation, integration and implementation.

Overview of tasks (in order of how most time is spent):

• Administration of the Cornerstone/Saba LMS system
• Import/Export Data for LMS
• Reporting from LMS and other training related data sources
• Ranges from simple "how many people took the class" to the larger reports for Federal Quarterly Revenue Reporting and CHRO Affirmative Action Report
• Provide end-user support within the AWD
• Look up information on related to and in support of AWD activities
• Troubleshoot and resolve issues within the LMS
• Creating Online Trainings / Packaging Self-Paced Content/Videos for Staff to be able to access
• Teaching Classes and Providing 1-on-1 support
• Determine the best way to approach new requirements, as well as the overall feasibility, as it pertains to the Learning Management System and/or Office 365 - including Teams, Forms and One Drive

Required Skills/

Experience:

• Strong experience with Microsoft Excel – must be able to create Pivot Tables and VLOOKUPs
• Experience with Microsoft Access and other Office 365 tools (i.e., SharePoint, Teams).
• Diversified MS application knowledge and can learn the usage of the LMS application quickly.
• Data extract and export from various systems
• Excellent interpersonal skills/customer service skills– for assisting end users and engaging with the public
• Ability to relay technical information in laymen's terms to a non-technical audience

Preferred Skills/

Experience:

• Prior experience with a Learning Management System
• Articulate
  - Storyline
• Providing training or instruction
• Classroom and/or online

Type
- Category
- Qualification
- Description
- Competency
- Required

Skills
- Others
- Business Analyst
- Requires a minimum of five years of increasingly complex and responsible experience in the last five years
- Proficient (4-6 Years) - Yes

Skills
- Others
- Microsoft Access and Office 365 Tools

- Experience with Microsoft Access and other Office 365 tools (i.e., SharePoint, Teams).

- Novice (1-3 Years) - Yes

Skills
- Others
- Microsoft Excel
- Strong experience with Microsoft Excel – must be able to create Pivot Tables and VLOOKUPs
- Advanced (7-9 Years) - Yes

Education
- Others
- Bachelor's Degree
- Must hold a BA/BS degree
- Proficient (4-6 Years) - Yes