Systems Analyst​/Programmer

STATEMENT OF WORK FOR CCIWS PROGRAM – BUSINESS INTELLIGENCE / TABLEAU ADMINISTRATOR

STATE OF CONNECTICUT – DEPARTMENT OF CHILDREN AND FAMILIES

Department of Children and Families, DCF IS Division, 505 Hudson Street, Hartford, CT 06106

The agency seeks a mid‑to‑senior level BI/Tableau Administrator to manage platform administration, incident management, troubleshooting, user support, monitoring, and ensuring the reliability of business‑critical reporting and analytics services.

• Administer Tableau Cloud sites, projects, users, groups, permissions, and security in Dev, Test, and Production environments.
• Monitor platform health, extract refreshes, subscriptions, and scheduled jobs.
• Troubleshoot Tableau performance, connectivity, and reporting issues.
• Support report developers, analysts, and business users.
• Deploy and promote reports to different environments.
• Support and troubleshoot Azure SQL Database environments used for enterprise reporting.
• Investigate reporting data issues and perform data validation activities.
• Monitor database connectivity, query performance, and data refresh processes.
• Assist with SQL/PLSQL troubleshooting and performance optimization.
• Monitor and support Azure Data Factory pipelines that load Salesforce and other source‑system data into Azure SQL Database.
• Troubleshoot data load failures and data quality issues.
• Assist in identifying root causes of integration and reporting issues.
• Collaborate with development and integration teams during incident resolution and deployments.
• Support Mule Soft Runtime Fabric (RTF) environments and integrations impacting reporting platforms.

At least 5 years of professional experience with:

• Tableau Cloud administration and support.
• Salesforce objects, fields, relationships, and best practices.
• Dashboards and enterprise reporting and analytics platforms.
• Strong SQL skills and experience with Azure SQL Database or a similar relational database.
• User management, including new user setup, deactivation, roles, profiles, permission sets, sharing rules, and routine tasks.
• Critical thinking and problem‑solving around user access, declarative logic, business requests, environment management, and backup solutions.
• Escalating issues to Salesforce when necessary.
• Organized, proactive, and self‑directed work style.
• Strong abstract thinking and problem‑solving skills.
• Excellent verbal and written communication skills.
• Experience across all phases of the SDLC and maintaining required technical documentation.
• Collaborating with Salesforce architects and management on design, architecture decisions, and resource planning.
• Providing guidance and training to team members.

• Experience with Azure Data Factory (ADF).
• Experience with Mule Soft Runtime Fabric (RTF) or Mule Soft integrations.
• Experience with Salesforce data and reporting environments.
• Microsoft Azure experience.

• WORK SCHEDULE:
  
  Full‑Time, 40 hours – Monday to Friday, 8 AM – 5 PM.
• HYBRID
  
  SCHEDULE:
  
  80% remote and 20% in person (subject to agency policy).
• STATE RESOURCES AND OVERSIGHT: DAS‑BITS Management.
• SECURITY/PRIVACY:
  Comply with Vendor Qualification, DCF Child Protection Background Check, and DCF Non‑disclosure Agreement.
• GENERAL:
  Candidate must be a U.S. Citizen or Permanent Resident.

Mohammed Naseem Hafeez
Application Support and Dev Ops Manager, DAS‑BITS Agency Success
In Service of CT Dept. of Children and Families