Information Technology Analyst
Listed on 2026-07-08
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IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Introduction
The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is currently accepting applications for an Information Technology Analyst 1 to join our Agency Success team in Service to the Connecticut State Library. This role offers the opportunity to strengthen your problem‑solving abilities, expand your IT expertise, and grow your career within enterprise technology. Agency Success helps agencies modernize their technology, streamline operations, and improve the digital services available to residents.
What We Offer You- Professional growth and development opportunities.
- A healthy work/life balance for all employees.
- Monday – Friday, Full time, 40 hours per week.
- Location:
231 Capital Avenue, Hartford, CT. - This hybrid position is eligible to apply for telework in accordance with the Telework Policy.
Career progression within the State of Connecticut includes four connected steps:
Information Technology Analyst Trainee, Information Technology Analyst 1, Information Technology Analyst 2, and Information Technology Analyst 3. The current opening is the Information Technology Analyst 1 step.
- Maintain, secure, and support core systems and existing applications critical to daily operations.
- Develop, customize, and maintain applications that improve operational efficiency and constituent services.
- Support modernization efforts, including implementing cloud‑based tools, low‑code platforms, and improved digital workflows.
- Support websites, portals, mobile applications, and digital submission systems that enable constituent access and engagement.
- Ensure accessibility, reliability, and consistency of online information and digital services.
- Assist with project implementations, platform migrations, system enhancements, and new technology rollouts.
- Troubleshoot application issues and collaborate with technical teams to resolve problems quickly and effectively.
- Maintain documentation, system configurations, and support procedures.
In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.
Examples of Duties Service / Help Support- Respond to calls, email, and personnel requests for technical support.
- Track status of all problems and monitor open problems.
- Resolve simple to moderate problems by providing support on hardware and software products.
- Act as liaison between other technical staff, users, and vendors regarding help desk and service requests.
- Monitor personal computer (PC) performance.
- Diagnose and resolve PC and simple software problems using diagnostic tools.
- Identify hardware and/or software problems and initiate repair.
- Rebuild PCs and reconfigure user‑specific settings.
- Install new software releases of simple to moderate complexity.
- Coordinate installation of, and install, modify, and maintain network components and PC hardware/software.
- Assist in implementation of network and/system hardware and software upgrades and/or enhancements.
- Configure and install terminal emulation software for host connection.
- Provide first‑level support for network connectivity and related network issues for the user community.
- Assist with diagnosis and resolution of simple network problems.
- Assist with configuration of network components.
- Reset and reinitialize devices when appropriate.
- Assist in executing specific disaster recovery plans.
- Provide user support and on‑spot training to users.
- Prepare computer programs for solution of business problems from narrative statements, program specifications, and other data.
- Customize software applications to meet user requirements.
- Assist systems and application developers in analysis, design, and development of information systems.
- Prepare test data; perform system tests; debug/correct errors.
- Diagnose problems with operating systems specific to incompatibility with other applications.
- Act as liaison between technical staff, users, and vendors regarding basic application…
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