QA AI Scrum lead tester

Must have:
Health Care experience - preferred

• Minimum of 5+ years’ experience overall.
• Experience testing APIs and data integrations.
• Experience in testing customer support and contact center systems a plus.
• Understand AI concepts and the non deterministic nature of testing.
• Validate test topic and action accuracy, refine and iterate based on results, ensure test data represent realistic use interactions.
• Strong understanding of Software Testing methodologies.
• Strong understanding of Agile principles. Experience working in SAFe Agile environment.
• Experience with Test Management tools – Rational Tool suite, JIRA.
• Experience in Salesforce software quality assurance starting from planning to execution is a plus.
• Health Care experience - preferred.
• Testing experience in contact center programs and understanding of CRM, call, chat is preferred.
• Work with the Train Test lead and support the design and execution of functional and automation test scripts for a customer service application hosted on Salesforce Service Cloud.
• Creates test scripts for AI agents according to the business requirements of the functionalities executed by these agents.
• Work closely with team members and key project stakeholders.
• Provide mentorship and oversight to other testers in the scrum team.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters.

Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.