ServiceNow Risk Engineer

Servicenow Risk Products Engineer

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is hiring a Service Now Risk Products Engineer that is responsible for the development, configuration, integration, and operational support of Service Now IT Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), and Third-Party Risk Management (TPRM) modules. This role partners closely with Risk, Compliance, Security, IT Operations, and business stakeholders to deliver scalable, automated, and compliant Service Now solutions that support enterprise risk management and service delivery objectives.

The ideal candidate is a hands-on Service Now developer with strong platform knowledge, experience implementing risk-related workflows, and a passion for automation, data quality, and continuous improvement.

Responsibilities include:

• Deep understanding of the TPRM and IRM modules of Service Now to advise on quality solutions to business needs
• An independent self-starter, with the ability to work as part of a team of engineers
• Ability to translate stories into code using best practices that reduce technical debt on the platform
• Vision to guide the product through automation and AI-assistance, where applicable
• Triage, investigate, and resolve issues in accordance to enterprise SLAs
• Development of approved stories in bi-weekly sprint cadences
• Presenting non-standard technical solutions in architecture boards for approval
• Refining technical requirements of new stories prior to development
• Assisting in code and peer review of other team member stories
• Ensuring production delivery during releases
• Defect remediation in response to upgrades, incident tickets, and other unplanned events
• Thought leadership for aligning to leading product practices.

Required qualifications include:

• 5+ years' experience with the capabilities below:
• Service Now IRM (Integrated Risk Management) and/or TPRM (Third-Party Risk Management) products.
• Service Now IRM modules, including Risk Management, Policy & Compliance, Issues Management, Audit Management, and Third-Party Risk Management workflows.
• Developing risk, compliance, audit, security, and vendor-risk requirements into stories aligned to Service Now out-of-the-box capabilities.
• Experience working closely with Service Now developers or architects on configuration decisions.
• Regulatory and risk frameworks that commonly drive IRM/TPRM implementations (e.g., SOX, SOC, HIPAA, GDPR, operational resilience, vendor cybersecurity risk).

Preferred qualifications include:

• Service Now Certified System Administrator (CSA) and/or Certified Implementation Specialist – IRM or TPRM
• Experience supporting highly regulated environments (e.g., healthcare, financial services, insurance, or large enterprise risk programs)
• Microcertifications in Service Now AI, ITSM, ITOM, CMDB or other related disciplines

Education:

Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

CVS Health is an equal opportunity employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.