Oracle Cloud Customer Experience Solution Architect

Overview

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success.

Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting‑edge Oracle solutions.

• Facilitate cross‑functional collaboration and data‑driven decision‑making to ensure cohesive project execution and alignment with objectives
• Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes
• Evaluate and refine project management processes by incorporating best practices for improved efficiency and effectiveness
• Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks
• Monitor project margins and ensure alignment between actual performance and financial targets
• Develop RFP responses and participate in client discussions to finalize commercial estimates and drive go‑to‑market strategies
• Engage in resource allocation and set performance objectives to align team efforts with project goals
• Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project‑driven transformations

• Strategic leadership in executing go‑to‑market strategies
• Specialized in managing large‑scale ERP projects with a focus on strategic alignment, resource optimization, and stakeholder collaboration
• Proactive planning to align project financials with organizational goals
• Expertise in leading organizational change and fostering professional development within teams
• Expertise in refining project management methodologies, risk mitigation, and quality assurance
• Fostering an inclusive environment that respects diverse backgrounds and perspectives

• Solution design & architecture
• Requirements gathering & fit‑gap analysis
• Cross‑functional collaboration
• Configuration & solution validation
• Integration & reporting oversight
• Project governance & delivery
• Stakeholder & executive communication

• Hands‑on experience in Oracle Subscription Management Cloud, Oracle Field Service Cloud, Fusion Sales Cloud, CPQ Cloud
• Implementation experience in Oracle EBS and Oracle cloud
• Experience with at least 2 or 3 full life‑cycle implementations in Oracle CX modules (Subscription Management Cloud, Field Service Cloud, Fusion Sales Cloud, CPQ Cloud)
• Led at least two full‑cycle Oracle cloud implementations as a finance lead/architect
• Understanding of Oracle project methodology (OUM) and agile and testing strategies such as Conference Room Pilots (CRP) and Process Playbacks (SIT and UAT)
• Experience in executing implementation strategy, capturing business, systems requirements and analysis, preparing functional specification documents, solution designing, prototyping, testing, training, and implementing practical business solutions

• Experience with legacy ERP to Cloud migration or hybrid multi‑ERP environments
• Exposure to CX transformation programs
• Familiarity with SOX compliance, audit controls, and governance frameworks

• Bachelor’s degree or foreign equivalent required from an accredited institution; alternatively, three years of progressive experience in the specialty in lieu of each year of education
• This position may require relocation and/or travel to work/project location
• Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply;
  Infosys is unable to provide immigration sponsorship for this role now or in the future

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Accident, Critical Illness, Hospital Indemnity, Legal Insurance
• 401(k) plan with contributions dependent on salary level
• Paid holidays and paid time off

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.