Digital Media Accessibility & Operations Specialist Information Technology Analyst

Digital Media Accessibility & Operations Specialist (Information Technology Analyst
2)
in Hartford, CT
. This position reports to the IT Delivery Manager.

• State employee benefits overview
• Professional growth and development opportunities
• Healthy work/life balance

• Full time, 40 hours per week
• Monday through Friday schedule
• First shift
• Located at 450 Columbus Blvd in Hartford, CT
• Hybrid role, combination of in-office and telework

The Digital Media Accessibility & Digital Operations Specialist maintains and enhances the CT Paid Leave website by ensuring that all content—both the organization’s updates and those created by other contributors—meets WCAG 2.1 AA accessibility standards. They validate new Sitecore components for accessibility, functionality, and compliance before go‑live approval and conduct smoke testing after production releases. Supporting the IT Solutions Manager with developing and implementing accessibility compliance processes is an initial priority.

They collaborate with external partners to identify and support documentation needs, coach CT Paid Leave staff on accessibility remediation and operational processes that keep digital systems running smoothly.

• Collaborate with external teams to understand additional guidance they require on our systems and lead the effort to update documentation accordingly (e.g., knowledge articles, help docs, playbooks).
• Support the IT Manager in developing and implementing a plan and processes to maintain accessibility compliance.
• Maintain and update the ctpaidleave.org website using the custom components built in Sitecore for CT Paid Leave.
• Coach and train staff of all levels on accessibility remediation for videos, documents and PDFs.
• Conduct accessibility testing of digital content updates and provide guidance on resolving any issues where content does not comply with WCAG 2.1 AA.
• Conduct accessibility and functionality testing of website programming updates before they are approved for release.
• Conduct post‑release validation, capture and report on any issues encountered.
• Assist the IT Solutions Manager in maintaining IT team processes and procedure documentation in Atlassian.
• Enforce digital standards such as accessibility, usability, and branding.

The CT Paid Leave Authority is a quasi‑governmental agency formed by statute and signed into law by Governor Ned Lamont in 2019. Its mission is to provide financial security to Connecticut’s workforce by offering benefits payments when an employee or a family member takes leave to care for themselves or a family member.

The State of Connecticut is an equal opportunity/affirmative action employer and encourages applications from women, minorities, and persons with disabilities.