Senior ServiceNow IRM & SecOps Consultant — Delivery Lead

• Engage and deploy client projects across Service Now applications (e.g., IRM, Sec Ops, etc.), ensuring high-quality delivery.

• Serve as a client contact for engagements, building trusted relationships and managing expectations.

• Translate complex business requirements into scalable, effective Service Now solutions.

• Facilitate workshops and design sessions with clients to shape solution direction.

• Configure, customize, and extend Service Now applications, while overseeing execution by staff-level team members.

• Deliver product demos to prospective clients, showcasing Service Now capabilities and Crowe’s approach.

• Support proposal development, SOW creation, and pre-sales activities.

• Mentor and train junior staff, supporting their technical and consulting skill growth.

• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.

• Collaborate with leadership on thought leadership and practice-building initiatives

Requirements

• 2+ years of direct Service Now implementation experience
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred
• Strong hands-on experience configuring and implementing Service Now solutions
• Proficiency with Service Now development (JavaScript, Business Rules, Workflows, UI Policies, etc.)
• Familiarity with Service Now integrations (REST/SOAP APIs) and third-party tools
• Excellent communication, facilitation, and client-facing presentation skills
• Proven ability to lead Service Now delivery projects and guide junior staff
• Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred
• Strong problem-solving and organizational skills.
• Certifications:
  
  Service Now Certified System Administrator (CSA) – Preferred;
  One or more Service Now Certified Implementation Specialist certifications – Preferred;
  Certified Application Developer (CAD) – a plus.

🔍 ATS Optimization Keywords
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Hard Skills

• Service Now implementation
• Service Now development
• Java Script
• Business Rules
• Workflows
• UI Policies
• Service Now integrations
• REST APIs
• SOAP APIs

Soft Skills

• communication
• facilitation
• client-facing presentation
• leadership
• problem-solving
• organizational skills

Certifications & Qualifications

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist
• Certified Application Developer (CAD)