Executive Director, Technology Operations & Platform Engineering

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Are you an operational and infrastructure leader who takes pride in running the technology backbone that a multi-billion-dollar business depends on? CVS Health is seeking an Executive Director, Technology Operations & Platform Engineering to own the reliability, resilience, and operational excellence of the technology organization serving both Meritain Health, one of the nation's largest third-party administrators, and our Wholesale portfolio of companies.

This is a foundational, cross-organization leadership role at the heart of a major business transformation, where you will ensure the engine keeps running flawlessly while continuously strengthening the platform it runs on.

In this role, you will own two complementary mandates: running the technology estate at scale across both business lines, and engineering the platforms and infrastructure that it runs on. On the run side, you will own technology operations: incident and SLA management, release and change governance, environment management, disaster recovery, and business continuity. On the build side, you will own platform engineering, cloud infrastructure modernization, SRE, and the technical direction for how platforms are architected for reliability and scale.

You will be the accountable engineering and operational executive for infrastructure outcomes, partnering closely with enterprise infrastructure and security organizations, and the trusted point of accountability for senior business and technology stakeholders.

• Own end-to-end technology operations across both Meritain and the Wholesale portfolio, including incident, SLA, release, change, and environment management, with consolidated front-line support and coordinated deep engineering support through the application teams.
• Lead continuous infrastructure modernization and cloud migration as an engineering program, re-platforming and re-architecting workloads to meet business growth, welcome season readiness, and resilience requirements, governing capacity and partnering with key enterprise infrastructure and security stakeholders.
• Establish and maintain platform architecture and cloud infrastructure design, owning the reliability, scalability, and operability standards that govern how new cloud-native and AI-enabled platforms are built to run at scale, and leading their transition into sustainable operations.
• Own disaster recovery and business continuity, establishing tiered application classification (Tier 1, Tier 2 etc), assessing systems against resilience and recovery gaps, and ensuring DR and recovery SLAs are consistently developed and met across both business lines.
• Own tech debt strategy and remediation across infrastructure, code, operational, and security debt, leading engineering-led re-architecting and rebuilding where needed, and governing prioritization in close partnership with application and enterprise teams.
• Establish and run the technology security and compliance operating model, covering vulnerability management, secure development controls, identity and certificate governance, perimeter protection, and GRC compliance, supporting annual audits and client security requirements.
• Develop strong observability and portfolio health management, building a single, integrated view of application and system health, trends, and proactive risk management across the technology estate.
• Own performance engineering across the platform estate, including performance tuning, capacity planning, and scalability design to sustain high availability and resilience across both business lines.
• Stand up and lead the Site Reliability Engineering function for new cloud-native platforms, embedding reliability through…