Oracle Cloud Customer Experience Solution Architect

Oracle Cloud Customer Experience Solution Architect

State / Region / Province

Arizona, Connecticut, Indiana, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition

150250

The Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success.

Join us to be part of a team that is at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge Oracle solutions.

In the assigned Job Role of Package Project Lead 3, your Area Of Responsibility will be as below:

• Facilitate cross-functional collaboration and data-driven decision-making to ensure cohesive project execution and alignment with objectives
• Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes
• Evaluate and refine project management processes by incorporating best practices for improved efficiency and effectiveness
• Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks
• Monitor project margins and ensure alignment between actual performance and financial targets
• Develop RFP responses and participate in client discussions to finalize commercial estimates and drive Go-to-Market strategies
• Engage in resource allocation, and set performance objectives to align team efforts with project goals
• Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project-driven transformations

Your contribution to the team:

• Strategic leadership in executing Go-to-Market strategies
• Specialized in managing large-scale ERP projects with a focus on strategic alignment, resource optimization, and stakeholder collaboration
• Proactive planning to align project financials with organizational goals
• Expertise in leading organizational change and fostering professional development within teams
• Expertise in refining project management methodologies, risk mitigation, and quality assurance
• Fostering an inclusive environment that respects diverse backgrounds and perspectives

Key responsibilities:

• Solution design & architecture
• Requirements gathering & fit gap analysis
• Cross functional collaboration
• Configuration & solution validation
• Integration & reporting oversight
• Project governance & delivery
• Stakeholder & executive communication

Key

Skills:

• Hands‑on experience in Oracle Subscription Management Cloud, Oracle Field Service Cloud, Fusion Sales Cloud, CPQ Cloud
• Must have implementation experience in Oracle EBS and Oracle cloud.
• Required to have at least 2 or 3 full life cycle implementation experience in Oracle CX modules (Subscription Management Cloud, Field Service Cloud, Fusion Sales Cloud, CPQ Cloud).
• Led at least two full cycle Oracle cloud implementations as a finance lead/architect.
• Must have an understanding of Oracle project methodology (OUM) and agile and testing strategies such as Conference Room Pilots (CRP) and Process Playbacks (SIT and UAT etc.)
• Experience in executing implementation strategy, capturing business, systems requirements and analysis, preparing functional specification documents, solution designing, prototyping, testing, training, and implementing practical business solutions.

• Experience with legacy ERP to Cloud migration or hybrid multi-ERP environments.
• Exposure to CX transformation programs
• Familiarity with SOX compliance, audit controls, and governance frameworks.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of…