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Senior ITSM & Process Transformation Consultant

Job in Hartford, Hartford County, Connecticut, 06112, USA
Listing for: Voya Financial, Inc.
Full Time position
Listed on 2026-07-29
Job specializations:
  • IT/Tech
    AI Business & Operations, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 100000 - 170000 USD Yearly USD 100000.00 170000.00 YEAR
Job Description & How to Apply Below

Voya Financial, Inc. in Hartford, CT is seeking a senior ITSM Consultant to lead the operation, governance, measurement, and continual improvement of enterprise ITSM processes across technology teams, service owners, and business stakeholders.

You will translate operational needs into clear requirements, drive process-maturity, automation, analytics, and AI-enabled transformation, and collaborate with platform, engineering, data, and automation teams to deliver reliable, compliant, and

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Position Requirements
10+ Years work experience
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