Quadient Lead Consultant

Technology|Customer Communication Management|Smart Communications

Technical Skills 2

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation, benchmarking studies and process improvement projects
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations

• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities

Overall experience in IT and Consulting. Possess experience in end to end implementations using Quadient Inspire

• Have extensive knowledge in Quadient Inspire product such as Inspire Designer, Scaler and Interactive and their implementation modules
• Having fair knowledge of Documaker is an added advantage
• Elicit and analyze of requirements for data mapping, template layout design and post processing requirements, coming up with high level and detailed design for corresponding CCM application as per best practices
• Design and Configure applications on Inspire tools to migrate applications from legacy systems to Quadient Inspire platforms
• Experience in usage of REST point services within Scaler
• Worked on ticket generation/Remote authoring process in Inspire interactive
• Participate in successful planning, design, scheduling, execution, monitoring, and implementation of a major legacy transformation
• Should have a knowledge of SAFE Agile practices
• Participate and drive the installation of the product and setting up of the infrastructure as per the architecture
• Provide guidance on environments setup, tool configurations etc. matching Enterprise standards so product can be scalable for future needs
• Drive the delivery of project deliverable leveraging onsite and offshore technical teams. Should be able to review and ensure quality
• Should be able to coordinate with multiple stakeholders including business clients, domain and system SME, Client management and offshore SME in a Global delivery environment
• Insurance domain experience
• AWS

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

Infosys is a global leader in next-generation digital services…