Desktop Support

Desktop Support Technician

Position Overview

We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support in a fast-paced healthcare environment. This role will support end users with day-to-day IT issues, hardware deployments, workstation support, network connectivity troubleshooting, and technology-related projects.
The ideal candidate is energetic, eager to learn, and passionate about delivering exceptional customer service. This individual will interact directly with physicians, nurses, managers, and staff, providing a high level of technical support and professionalism.

Key Responsibilities

• Provide onsite and remote technical support to end users via in-person visits, phone, email, and ticketing systems.
• Troubleshoot and resolve desktop, laptop, thin client, workstation, and peripheral issues.
• Deploy, configure, upgrade, and support desktop computers and related hardware.
• Install, configure, and troubleshoot multifunction printers and other end-user devices.
• Manage user accounts, permissions, and access requests within Active Directory.
• Troubleshoot basic network connectivity issues, including IP conflicts, network drive mapping, and printer connectivity.
• Support workstation setups, moves, additions, and equipment replacements.
• Respond to service requests and incidents in a timely manner while maintaining excellent customer service standards.
• Participate in technology deployment projects, hardware refreshes, workstation builds, and system cleanup initiatives.
• Document support activities, resolutions, and technical procedures accurately.
• Perform routine rounding and proactive support activities to ensure optimal user experience.

Required Qualifications

• Experience providing desktop support, technical support, or end-user support services.
• Strong troubleshooting experience in Windows environments.
• Hands-on experience with Active Directory, including user account and permission management.
• Experience supporting desktops, laptops, printers, and workstation peripherals.
• Knowledge of basic networking concepts and troubleshooting techniques.
• Experience mapping network drives and resolving printer connectivity issues.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience supporting healthcare, clinical, or other highly customer-focused environments.
• Experience with desktop deployments, hardware refreshes, and workstation builds.
• Familiarity with patch panels and physical network troubleshooting.
• Experience supporting thin clients and multifunction printers.

Technical Skills

• Windows Operating Systems
• Active Directory
• Desktop Support
• PC Hardware Troubleshooting
• Printer Support
• Network Connectivity Troubleshooting
• IP Configuration and Troubleshooting
• Network Drive Mapping
• User Account Administration
• Remote Support Tools
• Ticket Management Systems

Ideal Candidate

The successful candidate will demonstrate:

• Exceptional customer service and interpersonal skills
• Strong troubleshooting and problem-solving abilities
• A positive, team-oriented attitude
• High attention to detail and documentation
• Flexibility and willingness to support various locations and priorities as needed
• A proactive, "go-getter" mindset with a desire to learn and grow

Work Environment

• On-site technical support role
• Fast-paced professional environment
• Combination of day-to-day support and project-based work
• Frequent interaction with end users requiring a high-touch, white-glove support approach

Job Type & Location
This is a Contract position based out of Hartford, CT.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and…